What is the universal credit telephone opening hours? | Universal Credit Information

Looking for information around universal credit telephone opening hours? You maybe be able to find a direct phone number to call using the UK Government website here, or you can connect to the main Universal Credit helpline number by using our call connection service number below. Please be aware, we are completely unaffiliated to Universal Credit, Department for Work and Pensions, or any other organisation listed on this website, and we simply offer a call connection service. Calls using our call connection service are charged at £1.50 connection fee, plus £1.50 per minute, plus your network access charges.


(Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.)

This website and any 0843 telephone numbers therein are operated by e-Call Connect Ltd and is not affiliated with, or operated by, any organisation listed on this site. Any 09 numbers are operated by 118 Connect Limited, who can be contacted by calling 0330 332 7663. A direct number can be obtained from the Gov.UK website at no or lower cost by clicking here. If you do not wish to use this connection service, are disconnected or put on hold, we recommend you call using a direct number which can be found in the link above.

Looking for information about claiming Universal Credit, or needing to find details around universal credit telephone opening hours? We’ve got most things you need to know about claiming Universal Credit. This can be done through most Jobcentres – you can use our table of contents below to jump to the section you need.

Please note: this site is not affiliated with Jobcentre, DWP, or any organisation mentioned. The information provided is advisory, and any phone numbers listed are call connection numbers.

Contents

Universal Credit at Jobcentre
New Universal Credit Claims
Existing Universal Credit Claims
Universal Credit Contact Number
Universal Credits Payments
Universal Credits first payment date for claimants
Universal Credit Housing Benefit
Universal Credit Rates
Universal Credit Basic Allowance
Universal Credit additional elements
Universal Credit award
What is Universal Credit full service?
Universal Credit sanctions
Universal Credit exemptions
Universal Credit forms
Universal Credit interview
Universal Credit entitlement
Universal Credit joint claims
Universal Credit regulations
Universal Credit overpayments
Universal Credit – budgeting advances
Jobcentre Address
Jobcentre Postcode
Jobcentre Contact Number
Jobcentre Opening Hours
Jobcentre NOMIS code
All contact details for Jobcentre

Universal Credit at Jobcentre

It is becoming clear that Jobcentre Plus will be the ones who are processing Universal Credit claims – which, despite protests, seems to be going ahead pretty much as planned. This is why we’re seeing an increased number of searches for universal credit telephone opening hours, amongst other things. The UK Government is attempting to move most benefits payments on to Universal Credit – and so it is likely that it will be the main way through which people receive benefits in the future.

While there has been some pushback to the move to Universal Credit, it seems as though the Jobcentre, as well as every other location, will soon be exclusively using Universal Credit.  This means it will be replacing most of the benefits that claimants in the UK have got used to – another reason why queries around the Universal Credit term, including universal credit telephone opening hours are on the rise. According to the most recent advice from Citizens Advice, Universal Credit will replace:

  • Housing Benefit

  • income-related Employment and Support Allowance (ESA)

  • income-based Jobseeker’s Allowance (JSA)

  • Child Tax Credit

  • Working Tax Credit

  • Income Support

These are known as ‘legacy benefits’. If you’re thinking of claiming one of these benefits for the first time, you might need to apply for Universal Credit instead. It depends where you live – check if you’re eligible for Universal Credit. You can also find out when Universal Credit is coming to your area on GOV.UK.

If you are looking to claim Universal Credit, or would simply like some more information around universal credit telephone opening hours, or would simply like the Jobcentre to move you over from one of the benefits mentioned above on to Universal Credit, it may be advisable to phone the central Jobcentre helpline in order to speak to an adviser about how best to go about this. Of course, yourself and many other people are looking for answers around “what is universal credit telephone opening hours?” – and this could be relatively simply solved. You can speak to a Universal Credit helpline representative by calling our call forwarding number, which will connect through to the main support helpline.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Claiming Universal Credit

There are various ways to claim Universal Credit -which is good. Of course, many people are searching for answers are the question – what is universal credit telephone opening hours? But The process is relatively simple: you can start your application online (click here) or speak to a member of the Universal Credit helpline team by using our connection number below.

Once you have finished your Universal Credit application, you may need to book and attend an interview at Jobcentre Plus, but this is something that you will be informed after you finish your application.

New Universal Credit Claims

Over the course of the next few years, Universal Credit will replace many different forms of benefit – it is likely that if you are on these you will simply be transferred on to Universal Credit by the staff in Jobcentre. That’s why many people are searching for terms around universal credit telephone opening hours. This may be why you are looking for information around universal credit telephone opening hours. However, if you do need to start a new claim for Universal Credit, it is worth following the advice given above – or you can simply call the Universal Credit helpline. our call connection number below will forward your call to the main Universal Credit contact number.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Existing Universal Credit Claims

Looking to chat to a member of their team about an existing Univerdal Credit claim? You may need to speak to your local Jobcentre. Otherwise, it may be worth getting in touch with the Universal Credit phone number, a connection number for which is provided below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (including existing claims) (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit Contact Number

No matter your location, the Universal Credit contact number remains the same. The UC team deal with pretty much all enquiries through one central helpline. Universal Credit claimants in both your local area and elsewhere can get in touch with the UC helpline team by phoning up the main Universal Credit phone number. We have provided a call connection number to this in the table below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credits Payments

According to Gov.UK, Universal Credit payments for claimants are made monthly. This is regardless of whether you are claiming at Jobcentre at, or elsewhere.

The advice at the time of writing is as follows:

Universal Credit is paid once a month, usually into your bank, building society or credit union account.

Your payment can include an amount for housing, which you’ll usually need to pay to your landlord.

After your first payment, you will be paid on the same day of every month – for example, if you are paid first on the 21st June, your payment dates will then be 21st July, 21st August, 21st September etc etc.

Universal Credits first payment date for claimants

The way first payments are calculated are no different than to how they are elsewhere. It normally takes around 5 weeks to receive your first payment. This comprises a month to assess your eligibility, and then 7 days to process the payment.

Universal Credit Housing Benefit

There has been some controversy over housing payments for those claiming Universal Credit. However, the UK Government advice on the matter is as follows (as taken from Gov.UK)

You can get help paying for your housing if you’re eligible for Universal Credit. This is called your housing payment.

Your housing payment can help you pay:

  • your rent to a private landlord

  • your rent and some service charges if you rent from a housing association or local authority, for example council housing

  • interest payments on your mortgage and some service charges

    if you or your partner own the property you live in

It may be worth speaking to a Universal Credit support member to speak about what benefits those claiming UC are eligible to get in relation to Housing Benefit. You can find their call connect number below.

Universal Credit Rates

Want to know how much Universal Credit you will get? Many other people want to know information around universal credit telephone opening hours. There are a variety of different factors, whether you live or elsewhere. These are nationwide rates, and will effect any claimant at any Jobcentre.

Universal Credit Basic Allowance

Claimants are eligible for the following Universal Credit rates. These are calculated per household, and vary depending on your age and your marital status

  • Single claimant aged under 25: £251.77 per month
  • Single claimant aged 25 or over: £317.82 per month
  • Joint claimants both aged under 25: £395.20 per month
  • Joint claimants either aged 25 or over: £498.89 per month

Universal Credit additional elements

If you need to make a Universal Credit claim, you may be eligible for additional payments on top of your basic allowance. These include:

  • Child element
  • Childcare costs element
  • Limited capability for work element (abolished for most new claimants from 3 April 2017)
  • Limited capability for work-related activity element (LCWRA element)
  • Carer element
  • Housing costs element

Universal Credit award

The amount of Universal Credit you can be awarded depends on the location in the country you are in. The below is the maximum amount of Universal Credit you can earn per month.

  • £1,916.67 per month for a couple or a lone parent in Greater London; or
  • £1,666.67 per month for a couple or a lone parent outside Greater London; or
  • £1,284.17 per month for a single person with no children in Greater London; or
  • £1,116.67 per month for a single person with no children outside Greater London

Universal Credit Opening Times

If you are looking to contact the Universal Credit contact number team, their opening hours are listed as the following:

Day General Universal Credit opening hours
Monday 8am – 6pm
Tuesday 8am – 6pm
Wednesday 8am – 6pm
Thursday 8am – 6pm
Friday 8am – 6pm
Saturday Closed
Sunday Closed

This is true whether you are claiming Universal Credit, or elsewhere. The exact opening hours of any Jobcentre are not available on this page, but the central helpline should be able to answer most queries.

What is Universal Credit full service?

There is some confusion over what a Universal Credit full service are is, and if it effects those. As Universal Credit is done per Jobcentre, it more comes down to whether your claim is registered at your Jobcentre or elsewhere. For clarification, turn2us says that a full service area is classed as:

A full digital service area is sometimes called a “full service area” or a “digital service area”.

A full digital service area is an area where everyone who makes a new claim for any of the following benefits, has to claim Universal Credit online instead.

To find out if residents are effected, and Universal Credit claimants at the Jobcentre are classed as Full Service Universal Credit benefits claimers, you can enter your postcode at the Universal Credit Info website here.

Universal Credit sanctions

The Government website describes Universal Credit sanctions as follows:

If you fail to meet each of your responsibilities that you agreed in your commitment without good reason, you will have a cut in your benefit, known as a sanction.

This means your Universal Credit payments will be reduced for a set period, and the period of reduction will increase the more times that you fail to meet similar requirements, up to a maximum of 3 years.

There are four sanction levels: higher, medium, low and lowest.

9.1 Higher level

You will be sanctioned for 91 days for your first higher level sanction in any 364 day period, 182 days for your second, or 1095 days for your third if you:

  • have to meet the ‘work preparation requirement’ and you fail to take part in Mandatory Work Activity
  • have to meet the ‘work search requirement’ and you fail to apply for a particular job when told to do so
  • have to meet the ‘work availability requirement’ and you refuse a job offer
  • leave work or reduce your hours of work, whether voluntarily or due to ‘misconduct’ (while claiming Universal Credit or just before your claim)

There are special rules for how long your sanction will last if it is for leaving work before you claimed Universal Credit.

9.2 Medium level

You will be sanctioned for 28 days for your first medium level sanction in any 364 day period, or 91 days for your second if you have to meet either the:

  • work search requirement – and you fail to take all reasonable actions to find paid work or increase your earnings from work
  • work availability requirement – and you are not available to start work or attend interviews

9.3 Low level

They last until you do whatever you were sanctioned for failing to do, plus 7 days for your first low level sanction in any 364 day period, 14 days for your second, or 28 days for your third if you fail to:

  • attend or take part in a work-focused interview, and a lowest sanction level does not apply
  • attend or take part in a training course
  • take a specific action to get paid work, or to increase your earnings from work

9.4 Lowest level

These apply if you only have to meet the work-focused interview requirement, and you fail to attend or take part in a work-focused interview, they last until you take part in one.

Universal Credit exemptions

There are numerous Universal Credit exemptions – your the advisor at your local Jobcentre should be able to advise, as would the Universal Credit contact number helpline staff. This changed in early2019, according to Contact.Org.UK who now advise:

On 1st February the rule that exempts larger families from having to claim Universal Credit will be scrapped. If you try and make a new claim for a legacy benefit after that date, you will be told that this is no longer possible. You need to consider claiming Universal Credit instead, regardless of the fact that you have more than two children.

Many families will be worse off under Universal Credit than the benefits it is replacing, so get urgent advice if you have been thinking of making a new claim for a legacy benefit.

WHAT HAPPENS IF I DON’T TRY AND MAKE ANY NEW CLAIMS FOR BENEFIT?

If you are someone who already gets legacy benefits these will continue for the time being, as long as you have no changes that mean you need to claim Universal Credit. However the government plans to move all existing legacy benefit claimants onto Universal Credit before the end of 2023. This process will start after May 2019 but initially only 10,000 people will be moved to test the process. Most existing claimants won’t be moved onto Universal Credit until 2020-23.

Universal Credit forms

Here are the two Universal Credit forms (UC50) forms that were available from the Gov.UK website in late 2018. If you are looking to claim Universal Credit, these may be the forms you need – however, it would be worth asking your advisor at Jobcentre if you are unsure.

To download an English language Universal Credit claim form (UC50 form), click here.
To download a Welsh language Universal Credit claim form (UC50 form), click here.

According to Gov.UK, you should:

Fill in this form only if you’ve been asked to do a Work Capability Assessment.

You can either print the form and complete using a pen or you can:

  1. Save a copy of the form

  2. Open it in Adobe Acrobat Reader version 11 or later

  3. Fill it in on screen

  4. Print it and sign it

Universal Credit interview

If you are claiming Universal Credit, the chances are that your Universal Credit interview will take place at your local Jobcentre

According to Disability Rights UK:

Once you have claimed universal credit, you will be asked to attend an interview at your local Jobcentre Plus office. This is to confirm the information that you gave when you made the claim. You will need to take supporting documents to the interview (eg your passport or driving licence, to prove your identity).

If you are unfit for work, you will also need to take a self-certificate (for the first seven days) or a fit note.

A further interview will then be arranged: the ‘work search interview’. This may take place following the first interview, or on another day.

At the work search interview, you will see a DWP adviser called a ‘work coach’. The work coach will discuss your work prospects and the support you need. A claimant commitment will be drawn up.

If you are required to search for work as part of the claimant commitment, you will need to attend further interviews: ‘work search reviews’. These are to check your progress and to ensure that you are meeting the requirements set by your claimant commitment.

If you need to speak to someone about your Universal Credit interview at Jobcentre, a member of their main helpline team should be able to assist. You can contact them through our call connection number below, and they will be able to liaise with staff at your local Jobcentre to ensure that your Universal Credit interview query is resolved.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit entitlement

The amount of Universal Credit you are entitled to can vary enormously, depending on your circumstances. While someone at your local Jobcentre may be able to assist, sometimes it is good to get a firm idea of what you might be owed before you start a claim. MARIE CURIE have put together a fairly comprehensive review of what you might be eligible for below, which we have quoted below.

You’ll get a standard allowance and any extra amounts, depending on your circumstances.

The standard allowance is:

  • £251.77 a month if you’re single and under 25
  • £317.82 a month if you’re single and 25 or over
  • £395.20 a month (for you both) if you’re in a couple and both under 25
  • £498.89 a month (for you both) if you’re in a couple and either of you are 25 or over.

If you have a disability or health condition, or care for someone who does, you could get:

  • £336.20 a month if you aren’t able to work or prepare for work in the future
  • £126.11 a month if you aren’t able to work
  • £160.20 a month if you care for someone who is disabled.

You may also get extra amounts if you have children or housing costs. You can read more about what you’ll get at GOV.UK  or, if you live in Northern Ireland, nidirect.

As with other means-tested benefits, some earnings and income are taken into account in full, some in part and some ignored. For example, if you receive Disability Living Allowance (DLA), Attendance Allowance and Personal Independence Payment (PIP) these are not taken into account.

If your earnings or other income go up, the amount of Universal Credit will gradually be reduced.

If you’re on any of the existing means-tested benefits and are moved onto Universal Credit, you’ll normally keep the same level of benefit (if this is higher than Universal Credit) as long as your circumstances remain the same. This is called transitional protection.

Extra Universal Credit for having a disability or health condition

If you or your partner has a disability or health condition that either prevents you from working or limits the amount of work you can do, you may be eligible for extra amounts.

The only way to get extra Universal Credit for having a disability or health condition is if the Department for Work and Pensions (DWP) decides that you have a limited capability for work-related activity. This is tested under the work capability assessment – similar to the assessment used for Employment Support Allowance. If you have a limited capability for work-related activity, you will be put in the support group of claimants. In this group, as well as having more Universal Credit, you will also not be expected to meet work-related conditions to keep the benefit in full.

The benefit cap

There is a limit on the total amount of benefit that most people aged 16 to 64 can get. This is called the benefit cap.

How much you get for certain benefits may go down to make sure you don’t get more than the cap amount. This will apply if you get Universal Credit.

If you would like to get a more precise idea of what you may be eligible to claim in Universal Credit if you are a local resident, you can use Entitledto’s benefits calculator by clicking here.

Universal Credit joint claims

There are many couples who may make Universal Credit joint claims. according to Money Advice Service, a joint claim should be made by people who fit under the following:

Universal Credit replaces some existing benefits and tax credits for people of working age who are either out of work or working and on a low income.

You can make the claim separately or together. If you fill out the online form on behalf of your spouse or partner you will need to enter their details too.

You might be asked to claim Universal Credit as a couple if you live in the same household and are:

  • married
  • civil partners
  • living together as if you’re married.

In addition Gov.UK, if you need to make a joint claim, here is the advice they offer:

If you are part of a couple you and your partner will need to make a joint claim for Universal Credit. Only one member of the couple will complete the claim form, but that person will need to enter details for both of you.

If one of you isn’t eligible, their capital and income may still be taken into account.

You can make a joint Universal Credit claim online, at your local Jobcentre or via the Universal Credit helpline number. We have provided a call connection service number below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit regulations

The full Universal Credit regulations and legislation can be read on the Gov.UK website here.

You can read Housing.org.uk’s briefing on the regulations by clicking here.

The Universal Credit regulations came into force 29 April 2013 to coincide with the first claims for Universal Credit in the North West pathfinder area.

Universal Credit overpayments

A Universal Credit overpayment is not unknown – and may be related to your search for universal credit telephone opening hours – and can happen anywhere. If you think this may have been the case with you, please be aware that an overpayment is classed as the following:

  • A benefit you are not entitled to, or
  • More benefit than you are entitled to

There are a variety of reasons why this may occur. Some of the reasons why a Universal Credit claimant may have been overpaid include:

  • You gave incorrect information when you claimed your benefit
  • You did not report a change in your circumstances
  • The benefits office made an administrative error
  • Information that you gave the benefit office was not taken into account correctly.

You will have to repayment the Universal Credit benefit payment if it was caused by your own

  • Misrepresentation
  • Failure to disclose proper information.

Overpayments are recovered from Universal Credit claimants through the following means:

  • Making deductions from your benefit payments
  • Taking it out of benefits that are owed to you
  • Taking amounts directly out of your wages
  • Getting a Court order for debt recovery

If you fear that you have been overpaid, it may be worth getting contact with Jobcentre, or it could be worth contacting the main Jobcentre helpline number. You could also contact the Universal Credit team, who are able to advise claimants. Both can be phoned through our call connection numbers, as shown below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit – budgeting advances

Budgeting Loans are an option for people who are claiming benefits and have imminent things that need paying for that may not be covered by their current benefits payments. These can include:

  • furniture or household items (for example, washing machines or other ‘white goods’)

  • clothes or footwear

  • rent in advance

  • costs linked to moving house

  • maintenance, improvements or security for your home

  • travelling costs within the UK

  • costs linked to getting a new job

  • maternity costs

  • funeral costs

  • repaying hire purchase loans

  • repaying loans taken for the above items

If you are on Universal Credit, please be aware that you must claim for a Budgeting Advance instead – see below for this.

If you are a claimant Jobcentre and need a Budgeting Loan, you can pick up a claim form from the main office, which is located at:

You can also download a Budgeting Loan claim form below:

To download an interactive Budgeting Loan claim form (SF500 form) that can be filled out on your computer and printed, please click here.
To download a Budgeting Loan claim form (SF500) that you can print off and fill out in pen, click here.

These will then need to be either sent or delivered by hand to Jobcentre (if this is, of course, your local Jobcentre Plus location).

You can also make a Budgeting Loan claim over the phone – find the contact details below.

Department Contact Details
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge
Budgeting Loans information from Gov.UK Click here

Universal Credit and rent

Please see Universal Credit and Housing Benefit, as above.

All contact details for Jobcentre

Below is a complete list of all our call forwarding numbers for relevant departments that should be able to assist with your Jobcentre Plus enquiry.

Department Call Forwarding Number
Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Jobcentre Appointments (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Job Seeker’s Allowance Claims (New Claims & Existing) (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Employment & Support Allowance (this is a call forwarding service) 0905 481 0002
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Income Support Incapacity Benefit (this is a call forwarding service) 0843 507 2318
Calls cost 7p per minute plus your network access charge
Universal Credit (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit (New Claims & Appointments) (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Social Fund (this is a call forwarding service) 0843 507 2918
Calls cost 7p per minute plus your network access charge
Maternity Allowance (this is a call forwarding service) 0843 507 2914
Calls cost 7p per minute plus your network access charge
Personal Independence Payment (this is a call forwarding service) 0903 871 2350
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
National Insurance Number helpline (this is a call forwarding service) 0903 871 2359
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Budgeting Advance (this is a call forwarding service) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge

What is the universal credit telephone opening times? | Universal Credit Information

Looking for information around universal credit telephone opening times? You maybe be able to find a direct phone number to call using the UK Government website here, or you can connect to the main Universal Credit helpline number by using our call connection service number below. Please be aware, we are completely unaffiliated to Universal Credit, Department for Work and Pensions, or any other organisation listed on this website, and we simply offer a call connection service. Calls using our call connection service are charged at £1.50 connection fee, plus £1.50 per minute, plus your network access charges.


(Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.)

This website and any 0843 telephone numbers therein are operated by e-Call Connect Ltd and is not affiliated with, or operated by, any organisation listed on this site. Any 09 numbers are operated by 118 Connect Limited, who can be contacted by calling 0330 332 7663. A direct number can be obtained from the Gov.UK website at no or lower cost by clicking here. If you do not wish to use this connection service, are disconnected or put on hold, we recommend you call using a direct number which can be found in the link above.

Looking for information about claiming Universal Credit, or needing to find details around universal credit telephone opening times? We’ve got most things you need to know about claiming Universal Credit. This can be done through most Jobcentres – you can use our table of contents below to jump to the section you need.

Please note: this site is not affiliated with Jobcentre, DWP, or any organisation mentioned. The information provided is advisory, and any phone numbers listed are call connection numbers.

Contents

Universal Credit at Jobcentre
New Universal Credit Claims
Existing Universal Credit Claims
Universal Credit Contact Number
Universal Credits Payments
Universal Credits first payment date for claimants
Universal Credit Housing Benefit
Universal Credit Rates
Universal Credit Basic Allowance
Universal Credit additional elements
Universal Credit award
What is Universal Credit full service?
Universal Credit sanctions
Universal Credit exemptions
Universal Credit forms
Universal Credit interview
Universal Credit entitlement
Universal Credit joint claims
Universal Credit regulations
Universal Credit overpayments
Universal Credit – budgeting advances
Jobcentre Address
Jobcentre Postcode
Jobcentre Contact Number
Jobcentre Opening Hours
Jobcentre NOMIS code
All contact details for Jobcentre

Universal Credit at Jobcentre

It is becoming clear that Jobcentre Plus will be the ones who are processing Universal Credit claims – which, despite protests, seems to be going ahead pretty much as planned. This is why we’re seeing an increased number of searches for universal credit telephone opening times, amongst other things. The UK Government is attempting to move most benefits payments on to Universal Credit – and so it is likely that it will be the main way through which people receive benefits in the future.

While there has been some pushback to the move to Universal Credit, it seems as though the Jobcentre, as well as every other location, will soon be exclusively using Universal Credit.  This means it will be replacing most of the benefits that claimants in the UK have got used to – another reason why queries around the Universal Credit term, including universal credit telephone opening times are on the rise. According to the most recent advice from Citizens Advice, Universal Credit will replace:

  • Housing Benefit

  • income-related Employment and Support Allowance (ESA)

  • income-based Jobseeker’s Allowance (JSA)

  • Child Tax Credit

  • Working Tax Credit

  • Income Support

These are known as ‘legacy benefits’. If you’re thinking of claiming one of these benefits for the first time, you might need to apply for Universal Credit instead. It depends where you live – check if you’re eligible for Universal Credit. You can also find out when Universal Credit is coming to your area on GOV.UK.

If you are looking to claim Universal Credit, or would simply like some more information around universal credit telephone opening times, or would simply like the Jobcentre to move you over from one of the benefits mentioned above on to Universal Credit, it may be advisable to phone the central Jobcentre helpline in order to speak to an adviser about how best to go about this. Of course, yourself and many other people are looking for answers around “what is universal credit telephone opening times?” – and this could be relatively simply solved. You can speak to a Universal Credit helpline representative by calling our call forwarding number, which will connect through to the main support helpline.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Claiming Universal Credit

There are various ways to claim Universal Credit -which is good. Of course, many people are searching for answers are the question – what is universal credit telephone opening times? But The process is relatively simple: you can start your application online (click here) or speak to a member of the Universal Credit helpline team by using our connection number below.

Once you have finished your Universal Credit application, you may need to book and attend an interview at Jobcentre Plus, but this is something that you will be informed after you finish your application.

New Universal Credit Claims

Over the course of the next few years, Universal Credit will replace many different forms of benefit – it is likely that if you are on these you will simply be transferred on to Universal Credit by the staff in Jobcentre. That’s why many people are searching for terms around universal credit telephone opening times. This may be why you are looking for information around universal credit telephone opening times. However, if you do need to start a new claim for Universal Credit, it is worth following the advice given above – or you can simply call the Universal Credit helpline. our call connection number below will forward your call to the main Universal Credit contact number.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Existing Universal Credit Claims

Looking to chat to a member of their team about an existing Univerdal Credit claim? You may need to speak to your local Jobcentre. Otherwise, it may be worth getting in touch with the Universal Credit phone number, a connection number for which is provided below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (including existing claims) (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit Contact Number

No matter your location, the Universal Credit contact number remains the same. The UC team deal with pretty much all enquiries through one central helpline. Universal Credit claimants in both your local area and elsewhere can get in touch with the UC helpline team by phoning up the main Universal Credit phone number. We have provided a call connection number to this in the table below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credits Payments

According to Gov.UK, Universal Credit payments for claimants are made monthly. This is regardless of whether you are claiming at Jobcentre at, or elsewhere.

The advice at the time of writing is as follows:

Universal Credit is paid once a month, usually into your bank, building society or credit union account.

Your payment can include an amount for housing, which you’ll usually need to pay to your landlord.

After your first payment, you will be paid on the same day of every month – for example, if you are paid first on the 21st June, your payment dates will then be 21st July, 21st August, 21st September etc etc.

Universal Credits first payment date for claimants

The way first payments are calculated are no different than to how they are elsewhere. It normally takes around 5 weeks to receive your first payment. This comprises a month to assess your eligibility, and then 7 days to process the payment.

Universal Credit Housing Benefit

There has been some controversy over housing payments for those claiming Universal Credit. However, the UK Government advice on the matter is as follows (as taken from Gov.UK)

You can get help paying for your housing if you’re eligible for Universal Credit. This is called your housing payment.

Your housing payment can help you pay:

  • your rent to a private landlord

  • your rent and some service charges if you rent from a housing association or local authority, for example council housing

  • interest payments on your mortgage and some service charges

    if you or your partner own the property you live in

It may be worth speaking to a Universal Credit support member to speak about what benefits those claiming UC are eligible to get in relation to Housing Benefit. You can find their call connect number below.

Universal Credit Rates

Want to know how much Universal Credit you will get? Many other people want to know information around universal credit telephone opening times. There are a variety of different factors, whether you live or elsewhere. These are nationwide rates, and will effect any claimant at any Jobcentre.

Universal Credit Basic Allowance

Claimants are eligible for the following Universal Credit rates. These are calculated per household, and vary depending on your age and your marital status

  • Single claimant aged under 25: £251.77 per month
  • Single claimant aged 25 or over: £317.82 per month
  • Joint claimants both aged under 25: £395.20 per month
  • Joint claimants either aged 25 or over: £498.89 per month

Universal Credit additional elements

If you need to make a Universal Credit claim, you may be eligible for additional payments on top of your basic allowance. These include:

  • Child element
  • Childcare costs element
  • Limited capability for work element (abolished for most new claimants from 3 April 2017)
  • Limited capability for work-related activity element (LCWRA element)
  • Carer element
  • Housing costs element

Universal Credit award

The amount of Universal Credit you can be awarded depends on the location in the country you are in. The below is the maximum amount of Universal Credit you can earn per month.

  • £1,916.67 per month for a couple or a lone parent in Greater London; or
  • £1,666.67 per month for a couple or a lone parent outside Greater London; or
  • £1,284.17 per month for a single person with no children in Greater London; or
  • £1,116.67 per month for a single person with no children outside Greater London

Universal Credit Opening Times

If you are looking to contact the Universal Credit contact number team, their opening hours are listed as the following:

Day General Universal Credit opening hours
Monday 8am – 6pm
Tuesday 8am – 6pm
Wednesday 8am – 6pm
Thursday 8am – 6pm
Friday 8am – 6pm
Saturday Closed
Sunday Closed

This is true whether you are claiming Universal Credit, or elsewhere. The exact opening hours of any Jobcentre are not available on this page, but the central helpline should be able to answer most queries.

What is Universal Credit full service?

There is some confusion over what a Universal Credit full service are is, and if it effects those. As Universal Credit is done per Jobcentre, it more comes down to whether your claim is registered at your Jobcentre or elsewhere. For clarification, turn2us says that a full service area is classed as:

A full digital service area is sometimes called a “full service area” or a “digital service area”.

A full digital service area is an area where everyone who makes a new claim for any of the following benefits, has to claim Universal Credit online instead.

To find out if residents are effected, and Universal Credit claimants at the Jobcentre are classed as Full Service Universal Credit benefits claimers, you can enter your postcode at the Universal Credit Info website here.

Universal Credit sanctions

The Government website describes Universal Credit sanctions as follows:

If you fail to meet each of your responsibilities that you agreed in your commitment without good reason, you will have a cut in your benefit, known as a sanction.

This means your Universal Credit payments will be reduced for a set period, and the period of reduction will increase the more times that you fail to meet similar requirements, up to a maximum of 3 years.

There are four sanction levels: higher, medium, low and lowest.

9.1 Higher level

You will be sanctioned for 91 days for your first higher level sanction in any 364 day period, 182 days for your second, or 1095 days for your third if you:

  • have to meet the ‘work preparation requirement’ and you fail to take part in Mandatory Work Activity
  • have to meet the ‘work search requirement’ and you fail to apply for a particular job when told to do so
  • have to meet the ‘work availability requirement’ and you refuse a job offer
  • leave work or reduce your hours of work, whether voluntarily or due to ‘misconduct’ (while claiming Universal Credit or just before your claim)

There are special rules for how long your sanction will last if it is for leaving work before you claimed Universal Credit.

9.2 Medium level

You will be sanctioned for 28 days for your first medium level sanction in any 364 day period, or 91 days for your second if you have to meet either the:

  • work search requirement – and you fail to take all reasonable actions to find paid work or increase your earnings from work
  • work availability requirement – and you are not available to start work or attend interviews

9.3 Low level

They last until you do whatever you were sanctioned for failing to do, plus 7 days for your first low level sanction in any 364 day period, 14 days for your second, or 28 days for your third if you fail to:

  • attend or take part in a work-focused interview, and a lowest sanction level does not apply
  • attend or take part in a training course
  • take a specific action to get paid work, or to increase your earnings from work

9.4 Lowest level

These apply if you only have to meet the work-focused interview requirement, and you fail to attend or take part in a work-focused interview, they last until you take part in one.

Universal Credit exemptions

There are numerous Universal Credit exemptions – your the advisor at your local Jobcentre should be able to advise, as would the Universal Credit contact number helpline staff. This changed in early2019, according to Contact.Org.UK who now advise:

On 1st February the rule that exempts larger families from having to claim Universal Credit will be scrapped. If you try and make a new claim for a legacy benefit after that date, you will be told that this is no longer possible. You need to consider claiming Universal Credit instead, regardless of the fact that you have more than two children.

Many families will be worse off under Universal Credit than the benefits it is replacing, so get urgent advice if you have been thinking of making a new claim for a legacy benefit.

WHAT HAPPENS IF I DON’T TRY AND MAKE ANY NEW CLAIMS FOR BENEFIT?

If you are someone who already gets legacy benefits these will continue for the time being, as long as you have no changes that mean you need to claim Universal Credit. However the government plans to move all existing legacy benefit claimants onto Universal Credit before the end of 2023. This process will start after May 2019 but initially only 10,000 people will be moved to test the process. Most existing claimants won’t be moved onto Universal Credit until 2020-23.

Universal Credit forms

Here are the two Universal Credit forms (UC50) forms that were available from the Gov.UK website in late 2018. If you are looking to claim Universal Credit, these may be the forms you need – however, it would be worth asking your advisor at Jobcentre if you are unsure.

To download an English language Universal Credit claim form (UC50 form), click here.
To download a Welsh language Universal Credit claim form (UC50 form), click here.

According to Gov.UK, you should:

Fill in this form only if you’ve been asked to do a Work Capability Assessment.

You can either print the form and complete using a pen or you can:

  1. Save a copy of the form

  2. Open it in Adobe Acrobat Reader version 11 or later

  3. Fill it in on screen

  4. Print it and sign it

Universal Credit interview

If you are claiming Universal Credit, the chances are that your Universal Credit interview will take place at your local Jobcentre

According to Disability Rights UK:

Once you have claimed universal credit, you will be asked to attend an interview at your local Jobcentre Plus office. This is to confirm the information that you gave when you made the claim. You will need to take supporting documents to the interview (eg your passport or driving licence, to prove your identity).

If you are unfit for work, you will also need to take a self-certificate (for the first seven days) or a fit note.

A further interview will then be arranged: the ‘work search interview’. This may take place following the first interview, or on another day.

At the work search interview, you will see a DWP adviser called a ‘work coach’. The work coach will discuss your work prospects and the support you need. A claimant commitment will be drawn up.

If you are required to search for work as part of the claimant commitment, you will need to attend further interviews: ‘work search reviews’. These are to check your progress and to ensure that you are meeting the requirements set by your claimant commitment.

If you need to speak to someone about your Universal Credit interview at Jobcentre, a member of their main helpline team should be able to assist. You can contact them through our call connection number below, and they will be able to liaise with staff at your local Jobcentre to ensure that your Universal Credit interview query is resolved.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit entitlement

The amount of Universal Credit you are entitled to can vary enormously, depending on your circumstances. While someone at your local Jobcentre may be able to assist, sometimes it is good to get a firm idea of what you might be owed before you start a claim. MARIE CURIE have put together a fairly comprehensive review of what you might be eligible for below, which we have quoted below.

You’ll get a standard allowance and any extra amounts, depending on your circumstances.

The standard allowance is:

  • £251.77 a month if you’re single and under 25
  • £317.82 a month if you’re single and 25 or over
  • £395.20 a month (for you both) if you’re in a couple and both under 25
  • £498.89 a month (for you both) if you’re in a couple and either of you are 25 or over.

If you have a disability or health condition, or care for someone who does, you could get:

  • £336.20 a month if you aren’t able to work or prepare for work in the future
  • £126.11 a month if you aren’t able to work
  • £160.20 a month if you care for someone who is disabled.

You may also get extra amounts if you have children or housing costs. You can read more about what you’ll get at GOV.UK  or, if you live in Northern Ireland, nidirect.

As with other means-tested benefits, some earnings and income are taken into account in full, some in part and some ignored. For example, if you receive Disability Living Allowance (DLA), Attendance Allowance and Personal Independence Payment (PIP) these are not taken into account.

If your earnings or other income go up, the amount of Universal Credit will gradually be reduced.

If you’re on any of the existing means-tested benefits and are moved onto Universal Credit, you’ll normally keep the same level of benefit (if this is higher than Universal Credit) as long as your circumstances remain the same. This is called transitional protection.

Extra Universal Credit for having a disability or health condition

If you or your partner has a disability or health condition that either prevents you from working or limits the amount of work you can do, you may be eligible for extra amounts.

The only way to get extra Universal Credit for having a disability or health condition is if the Department for Work and Pensions (DWP) decides that you have a limited capability for work-related activity. This is tested under the work capability assessment – similar to the assessment used for Employment Support Allowance. If you have a limited capability for work-related activity, you will be put in the support group of claimants. In this group, as well as having more Universal Credit, you will also not be expected to meet work-related conditions to keep the benefit in full.

The benefit cap

There is a limit on the total amount of benefit that most people aged 16 to 64 can get. This is called the benefit cap.

How much you get for certain benefits may go down to make sure you don’t get more than the cap amount. This will apply if you get Universal Credit.

If you would like to get a more precise idea of what you may be eligible to claim in Universal Credit if you are a local resident, you can use Entitledto’s benefits calculator by clicking here.

Universal Credit joint claims

There are many couples who may make Universal Credit joint claims. according to Money Advice Service, a joint claim should be made by people who fit under the following:

Universal Credit replaces some existing benefits and tax credits for people of working age who are either out of work or working and on a low income.

You can make the claim separately or together. If you fill out the online form on behalf of your spouse or partner you will need to enter their details too.

You might be asked to claim Universal Credit as a couple if you live in the same household and are:

  • married
  • civil partners
  • living together as if you’re married.

In addition Gov.UK, if you need to make a joint claim, here is the advice they offer:

If you are part of a couple you and your partner will need to make a joint claim for Universal Credit. Only one member of the couple will complete the claim form, but that person will need to enter details for both of you.

If one of you isn’t eligible, their capital and income may still be taken into account.

You can make a joint Universal Credit claim online, at your local Jobcentre or via the Universal Credit helpline number. We have provided a call connection service number below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit regulations

The full Universal Credit regulations and legislation can be read on the Gov.UK website here.

You can read Housing.org.uk’s briefing on the regulations by clicking here.

The Universal Credit regulations came into force 29 April 2013 to coincide with the first claims for Universal Credit in the North West pathfinder area.

Universal Credit overpayments

A Universal Credit overpayment is not unknown – and may be related to your search for universal credit telephone opening times – and can happen anywhere. If you think this may have been the case with you, please be aware that an overpayment is classed as the following:

  • A benefit you are not entitled to, or
  • More benefit than you are entitled to

There are a variety of reasons why this may occur. Some of the reasons why a Universal Credit claimant may have been overpaid include:

  • You gave incorrect information when you claimed your benefit
  • You did not report a change in your circumstances
  • The benefits office made an administrative error
  • Information that you gave the benefit office was not taken into account correctly.

You will have to repayment the Universal Credit benefit payment if it was caused by your own

  • Misrepresentation
  • Failure to disclose proper information.

Overpayments are recovered from Universal Credit claimants through the following means:

  • Making deductions from your benefit payments
  • Taking it out of benefits that are owed to you
  • Taking amounts directly out of your wages
  • Getting a Court order for debt recovery

If you fear that you have been overpaid, it may be worth getting contact with Jobcentre, or it could be worth contacting the main Jobcentre helpline number. You could also contact the Universal Credit team, who are able to advise claimants. Both can be phoned through our call connection numbers, as shown below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit – budgeting advances

Budgeting Loans are an option for people who are claiming benefits and have imminent things that need paying for that may not be covered by their current benefits payments. These can include:

  • furniture or household items (for example, washing machines or other ‘white goods’)

  • clothes or footwear

  • rent in advance

  • costs linked to moving house

  • maintenance, improvements or security for your home

  • travelling costs within the UK

  • costs linked to getting a new job

  • maternity costs

  • funeral costs

  • repaying hire purchase loans

  • repaying loans taken for the above items

If you are on Universal Credit, please be aware that you must claim for a Budgeting Advance instead – see below for this.

If you are a claimant Jobcentre and need a Budgeting Loan, you can pick up a claim form from the main office, which is located at:

You can also download a Budgeting Loan claim form below:

To download an interactive Budgeting Loan claim form (SF500 form) that can be filled out on your computer and printed, please click here.
To download a Budgeting Loan claim form (SF500) that you can print off and fill out in pen, click here.

These will then need to be either sent or delivered by hand to Jobcentre (if this is, of course, your local Jobcentre Plus location).

You can also make a Budgeting Loan claim over the phone – find the contact details below.

Department Contact Details
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge
Budgeting Loans information from Gov.UK Click here

Universal Credit and rent

Please see Universal Credit and Housing Benefit, as above.

All contact details for Jobcentre

Below is a complete list of all our call forwarding numbers for relevant departments that should be able to assist with your Jobcentre Plus enquiry.

Department Call Forwarding Number
Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Jobcentre Appointments (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Job Seeker’s Allowance Claims (New Claims & Existing) (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Employment & Support Allowance (this is a call forwarding service) 0905 481 0002
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Income Support Incapacity Benefit (this is a call forwarding service) 0843 507 2318
Calls cost 7p per minute plus your network access charge
Universal Credit (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit (New Claims & Appointments) (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Social Fund (this is a call forwarding service) 0843 507 2918
Calls cost 7p per minute plus your network access charge
Maternity Allowance (this is a call forwarding service) 0843 507 2914
Calls cost 7p per minute plus your network access charge
Personal Independence Payment (this is a call forwarding service) 0903 871 2350
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
National Insurance Number helpline (this is a call forwarding service) 0903 871 2359
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Budgeting Advance (this is a call forwarding service) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge

What is the universal credit telephone review? | Universal Credit Information

Looking for information around universal credit telephone review? You maybe be able to find a direct phone number to call using the UK Government website here, or you can connect to the main Universal Credit helpline number by using our call connection service number below. Please be aware, we are completely unaffiliated to Universal Credit, Department for Work and Pensions, or any other organisation listed on this website, and we simply offer a call connection service. Calls using our call connection service are charged at £1.50 connection fee, plus £1.50 per minute, plus your network access charges.


(Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.)

This website and any 0843 telephone numbers therein are operated by e-Call Connect Ltd and is not affiliated with, or operated by, any organisation listed on this site. Any 09 numbers are operated by 118 Connect Limited, who can be contacted by calling 0330 332 7663. A direct number can be obtained from the Gov.UK website at no or lower cost by clicking here. If you do not wish to use this connection service, are disconnected or put on hold, we recommend you call using a direct number which can be found in the link above.

Looking for information about claiming Universal Credit, or needing to find details around universal credit telephone review? We’ve got most things you need to know about claiming Universal Credit. This can be done through most Jobcentres – you can use our table of contents below to jump to the section you need.

Please note: this site is not affiliated with Jobcentre, DWP, or any organisation mentioned. The information provided is advisory, and any phone numbers listed are call connection numbers.

Contents

Universal Credit at Jobcentre
New Universal Credit Claims
Existing Universal Credit Claims
Universal Credit Contact Number
Universal Credits Payments
Universal Credits first payment date for claimants
Universal Credit Housing Benefit
Universal Credit Rates
Universal Credit Basic Allowance
Universal Credit additional elements
Universal Credit award
What is Universal Credit full service?
Universal Credit sanctions
Universal Credit exemptions
Universal Credit forms
Universal Credit interview
Universal Credit entitlement
Universal Credit joint claims
Universal Credit regulations
Universal Credit overpayments
Universal Credit – budgeting advances
Jobcentre Address
Jobcentre Postcode
Jobcentre Contact Number
Jobcentre Opening Hours
Jobcentre NOMIS code
All contact details for Jobcentre

Universal Credit at Jobcentre

It is becoming clear that Jobcentre Plus will be the ones who are processing Universal Credit claims – which, despite protests, seems to be going ahead pretty much as planned. This is why we’re seeing an increased number of searches for universal credit telephone review, amongst other things. The UK Government is attempting to move most benefits payments on to Universal Credit – and so it is likely that it will be the main way through which people receive benefits in the future.

While there has been some pushback to the move to Universal Credit, it seems as though the Jobcentre, as well as every other location, will soon be exclusively using Universal Credit.  This means it will be replacing most of the benefits that claimants in the UK have got used to – another reason why queries around the Universal Credit term, including universal credit telephone review are on the rise. According to the most recent advice from Citizens Advice, Universal Credit will replace:

  • Housing Benefit

  • income-related Employment and Support Allowance (ESA)

  • income-based Jobseeker’s Allowance (JSA)

  • Child Tax Credit

  • Working Tax Credit

  • Income Support

These are known as ‘legacy benefits’. If you’re thinking of claiming one of these benefits for the first time, you might need to apply for Universal Credit instead. It depends where you live – check if you’re eligible for Universal Credit. You can also find out when Universal Credit is coming to your area on GOV.UK.

If you are looking to claim Universal Credit, or would simply like some more information around universal credit telephone review, or would simply like the Jobcentre to move you over from one of the benefits mentioned above on to Universal Credit, it may be advisable to phone the central Jobcentre helpline in order to speak to an adviser about how best to go about this. Of course, yourself and many other people are looking for answers around “what is universal credit telephone review?” – and this could be relatively simply solved. You can speak to a Universal Credit helpline representative by calling our call forwarding number, which will connect through to the main support helpline.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Claiming Universal Credit

There are various ways to claim Universal Credit -which is good. Of course, many people are searching for answers are the question – what is universal credit telephone review? But The process is relatively simple: you can start your application online (click here) or speak to a member of the Universal Credit helpline team by using our connection number below.

Once you have finished your Universal Credit application, you may need to book and attend an interview at Jobcentre Plus, but this is something that you will be informed after you finish your application.

New Universal Credit Claims

Over the course of the next few years, Universal Credit will replace many different forms of benefit – it is likely that if you are on these you will simply be transferred on to Universal Credit by the staff in Jobcentre. That’s why many people are searching for terms around universal credit telephone review. This may be why you are looking for information around universal credit telephone review. However, if you do need to start a new claim for Universal Credit, it is worth following the advice given above – or you can simply call the Universal Credit helpline. our call connection number below will forward your call to the main Universal Credit contact number.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Existing Universal Credit Claims

Looking to chat to a member of their team about an existing Univerdal Credit claim? You may need to speak to your local Jobcentre. Otherwise, it may be worth getting in touch with the Universal Credit phone number, a connection number for which is provided below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (including existing claims) (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit Contact Number

No matter your location, the Universal Credit contact number remains the same. The UC team deal with pretty much all enquiries through one central helpline. Universal Credit claimants in both your local area and elsewhere can get in touch with the UC helpline team by phoning up the main Universal Credit phone number. We have provided a call connection number to this in the table below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credits Payments

According to Gov.UK, Universal Credit payments for claimants are made monthly. This is regardless of whether you are claiming at Jobcentre at, or elsewhere.

The advice at the time of writing is as follows:

Universal Credit is paid once a month, usually into your bank, building society or credit union account.

Your payment can include an amount for housing, which you’ll usually need to pay to your landlord.

After your first payment, you will be paid on the same day of every month – for example, if you are paid first on the 21st June, your payment dates will then be 21st July, 21st August, 21st September etc etc.

Universal Credits first payment date for claimants

The way first payments are calculated are no different than to how they are elsewhere. It normally takes around 5 weeks to receive your first payment. This comprises a month to assess your eligibility, and then 7 days to process the payment.

Universal Credit Housing Benefit

There has been some controversy over housing payments for those claiming Universal Credit. However, the UK Government advice on the matter is as follows (as taken from Gov.UK)

You can get help paying for your housing if you’re eligible for Universal Credit. This is called your housing payment.

Your housing payment can help you pay:

  • your rent to a private landlord

  • your rent and some service charges if you rent from a housing association or local authority, for example council housing

  • interest payments on your mortgage and some service charges

    if you or your partner own the property you live in

It may be worth speaking to a Universal Credit support member to speak about what benefits those claiming UC are eligible to get in relation to Housing Benefit. You can find their call connect number below.

Universal Credit Rates

Want to know how much Universal Credit you will get? Many other people want to know information around universal credit telephone review. There are a variety of different factors, whether you live or elsewhere. These are nationwide rates, and will effect any claimant at any Jobcentre.

Universal Credit Basic Allowance

Claimants are eligible for the following Universal Credit rates. These are calculated per household, and vary depending on your age and your marital status

  • Single claimant aged under 25: £251.77 per month
  • Single claimant aged 25 or over: £317.82 per month
  • Joint claimants both aged under 25: £395.20 per month
  • Joint claimants either aged 25 or over: £498.89 per month

Universal Credit additional elements

If you need to make a Universal Credit claim, you may be eligible for additional payments on top of your basic allowance. These include:

  • Child element
  • Childcare costs element
  • Limited capability for work element (abolished for most new claimants from 3 April 2017)
  • Limited capability for work-related activity element (LCWRA element)
  • Carer element
  • Housing costs element

Universal Credit award

The amount of Universal Credit you can be awarded depends on the location in the country you are in. The below is the maximum amount of Universal Credit you can earn per month.

  • £1,916.67 per month for a couple or a lone parent in Greater London; or
  • £1,666.67 per month for a couple or a lone parent outside Greater London; or
  • £1,284.17 per month for a single person with no children in Greater London; or
  • £1,116.67 per month for a single person with no children outside Greater London

Universal Credit Opening Times

If you are looking to contact the Universal Credit contact number team, their opening hours are listed as the following:

Day General Universal Credit opening hours
Monday 8am – 6pm
Tuesday 8am – 6pm
Wednesday 8am – 6pm
Thursday 8am – 6pm
Friday 8am – 6pm
Saturday Closed
Sunday Closed

This is true whether you are claiming Universal Credit, or elsewhere. The exact opening hours of any Jobcentre are not available on this page, but the central helpline should be able to answer most queries.

What is Universal Credit full service?

There is some confusion over what a Universal Credit full service are is, and if it effects those. As Universal Credit is done per Jobcentre, it more comes down to whether your claim is registered at your Jobcentre or elsewhere. For clarification, turn2us says that a full service area is classed as:

A full digital service area is sometimes called a “full service area” or a “digital service area”.

A full digital service area is an area where everyone who makes a new claim for any of the following benefits, has to claim Universal Credit online instead.

To find out if residents are effected, and Universal Credit claimants at the Jobcentre are classed as Full Service Universal Credit benefits claimers, you can enter your postcode at the Universal Credit Info website here.

Universal Credit sanctions

The Government website describes Universal Credit sanctions as follows:

If you fail to meet each of your responsibilities that you agreed in your commitment without good reason, you will have a cut in your benefit, known as a sanction.

This means your Universal Credit payments will be reduced for a set period, and the period of reduction will increase the more times that you fail to meet similar requirements, up to a maximum of 3 years.

There are four sanction levels: higher, medium, low and lowest.

9.1 Higher level

You will be sanctioned for 91 days for your first higher level sanction in any 364 day period, 182 days for your second, or 1095 days for your third if you:

  • have to meet the ‘work preparation requirement’ and you fail to take part in Mandatory Work Activity
  • have to meet the ‘work search requirement’ and you fail to apply for a particular job when told to do so
  • have to meet the ‘work availability requirement’ and you refuse a job offer
  • leave work or reduce your hours of work, whether voluntarily or due to ‘misconduct’ (while claiming Universal Credit or just before your claim)

There are special rules for how long your sanction will last if it is for leaving work before you claimed Universal Credit.

9.2 Medium level

You will be sanctioned for 28 days for your first medium level sanction in any 364 day period, or 91 days for your second if you have to meet either the:

  • work search requirement – and you fail to take all reasonable actions to find paid work or increase your earnings from work
  • work availability requirement – and you are not available to start work or attend interviews

9.3 Low level

They last until you do whatever you were sanctioned for failing to do, plus 7 days for your first low level sanction in any 364 day period, 14 days for your second, or 28 days for your third if you fail to:

  • attend or take part in a work-focused interview, and a lowest sanction level does not apply
  • attend or take part in a training course
  • take a specific action to get paid work, or to increase your earnings from work

9.4 Lowest level

These apply if you only have to meet the work-focused interview requirement, and you fail to attend or take part in a work-focused interview, they last until you take part in one.

Universal Credit exemptions

There are numerous Universal Credit exemptions – your the advisor at your local Jobcentre should be able to advise, as would the Universal Credit contact number helpline staff. This changed in early2019, according to Contact.Org.UK who now advise:

On 1st February the rule that exempts larger families from having to claim Universal Credit will be scrapped. If you try and make a new claim for a legacy benefit after that date, you will be told that this is no longer possible. You need to consider claiming Universal Credit instead, regardless of the fact that you have more than two children.

Many families will be worse off under Universal Credit than the benefits it is replacing, so get urgent advice if you have been thinking of making a new claim for a legacy benefit.

WHAT HAPPENS IF I DON’T TRY AND MAKE ANY NEW CLAIMS FOR BENEFIT?

If you are someone who already gets legacy benefits these will continue for the time being, as long as you have no changes that mean you need to claim Universal Credit. However the government plans to move all existing legacy benefit claimants onto Universal Credit before the end of 2023. This process will start after May 2019 but initially only 10,000 people will be moved to test the process. Most existing claimants won’t be moved onto Universal Credit until 2020-23.

Universal Credit forms

Here are the two Universal Credit forms (UC50) forms that were available from the Gov.UK website in late 2018. If you are looking to claim Universal Credit, these may be the forms you need – however, it would be worth asking your advisor at Jobcentre if you are unsure.

To download an English language Universal Credit claim form (UC50 form), click here.
To download a Welsh language Universal Credit claim form (UC50 form), click here.

According to Gov.UK, you should:

Fill in this form only if you’ve been asked to do a Work Capability Assessment.

You can either print the form and complete using a pen or you can:

  1. Save a copy of the form

  2. Open it in Adobe Acrobat Reader version 11 or later

  3. Fill it in on screen

  4. Print it and sign it

Universal Credit interview

If you are claiming Universal Credit, the chances are that your Universal Credit interview will take place at your local Jobcentre

According to Disability Rights UK:

Once you have claimed universal credit, you will be asked to attend an interview at your local Jobcentre Plus office. This is to confirm the information that you gave when you made the claim. You will need to take supporting documents to the interview (eg your passport or driving licence, to prove your identity).

If you are unfit for work, you will also need to take a self-certificate (for the first seven days) or a fit note.

A further interview will then be arranged: the ‘work search interview’. This may take place following the first interview, or on another day.

At the work search interview, you will see a DWP adviser called a ‘work coach’. The work coach will discuss your work prospects and the support you need. A claimant commitment will be drawn up.

If you are required to search for work as part of the claimant commitment, you will need to attend further interviews: ‘work search reviews’. These are to check your progress and to ensure that you are meeting the requirements set by your claimant commitment.

If you need to speak to someone about your Universal Credit interview at Jobcentre, a member of their main helpline team should be able to assist. You can contact them through our call connection number below, and they will be able to liaise with staff at your local Jobcentre to ensure that your Universal Credit interview query is resolved.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit entitlement

The amount of Universal Credit you are entitled to can vary enormously, depending on your circumstances. While someone at your local Jobcentre may be able to assist, sometimes it is good to get a firm idea of what you might be owed before you start a claim. MARIE CURIE have put together a fairly comprehensive review of what you might be eligible for below, which we have quoted below.

You’ll get a standard allowance and any extra amounts, depending on your circumstances.

The standard allowance is:

  • £251.77 a month if you’re single and under 25
  • £317.82 a month if you’re single and 25 or over
  • £395.20 a month (for you both) if you’re in a couple and both under 25
  • £498.89 a month (for you both) if you’re in a couple and either of you are 25 or over.

If you have a disability or health condition, or care for someone who does, you could get:

  • £336.20 a month if you aren’t able to work or prepare for work in the future
  • £126.11 a month if you aren’t able to work
  • £160.20 a month if you care for someone who is disabled.

You may also get extra amounts if you have children or housing costs. You can read more about what you’ll get at GOV.UK  or, if you live in Northern Ireland, nidirect.

As with other means-tested benefits, some earnings and income are taken into account in full, some in part and some ignored. For example, if you receive Disability Living Allowance (DLA), Attendance Allowance and Personal Independence Payment (PIP) these are not taken into account.

If your earnings or other income go up, the amount of Universal Credit will gradually be reduced.

If you’re on any of the existing means-tested benefits and are moved onto Universal Credit, you’ll normally keep the same level of benefit (if this is higher than Universal Credit) as long as your circumstances remain the same. This is called transitional protection.

Extra Universal Credit for having a disability or health condition

If you or your partner has a disability or health condition that either prevents you from working or limits the amount of work you can do, you may be eligible for extra amounts.

The only way to get extra Universal Credit for having a disability or health condition is if the Department for Work and Pensions (DWP) decides that you have a limited capability for work-related activity. This is tested under the work capability assessment – similar to the assessment used for Employment Support Allowance. If you have a limited capability for work-related activity, you will be put in the support group of claimants. In this group, as well as having more Universal Credit, you will also not be expected to meet work-related conditions to keep the benefit in full.

The benefit cap

There is a limit on the total amount of benefit that most people aged 16 to 64 can get. This is called the benefit cap.

How much you get for certain benefits may go down to make sure you don’t get more than the cap amount. This will apply if you get Universal Credit.

If you would like to get a more precise idea of what you may be eligible to claim in Universal Credit if you are a local resident, you can use Entitledto’s benefits calculator by clicking here.

Universal Credit joint claims

There are many couples who may make Universal Credit joint claims. according to Money Advice Service, a joint claim should be made by people who fit under the following:

Universal Credit replaces some existing benefits and tax credits for people of working age who are either out of work or working and on a low income.

You can make the claim separately or together. If you fill out the online form on behalf of your spouse or partner you will need to enter their details too.

You might be asked to claim Universal Credit as a couple if you live in the same household and are:

  • married
  • civil partners
  • living together as if you’re married.

In addition Gov.UK, if you need to make a joint claim, here is the advice they offer:

If you are part of a couple you and your partner will need to make a joint claim for Universal Credit. Only one member of the couple will complete the claim form, but that person will need to enter details for both of you.

If one of you isn’t eligible, their capital and income may still be taken into account.

You can make a joint Universal Credit claim online, at your local Jobcentre or via the Universal Credit helpline number. We have provided a call connection service number below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit regulations

The full Universal Credit regulations and legislation can be read on the Gov.UK website here.

You can read Housing.org.uk’s briefing on the regulations by clicking here.

The Universal Credit regulations came into force 29 April 2013 to coincide with the first claims for Universal Credit in the North West pathfinder area.

Universal Credit overpayments

A Universal Credit overpayment is not unknown – and may be related to your search for universal credit telephone review – and can happen anywhere. If you think this may have been the case with you, please be aware that an overpayment is classed as the following:

  • A benefit you are not entitled to, or
  • More benefit than you are entitled to

There are a variety of reasons why this may occur. Some of the reasons why a Universal Credit claimant may have been overpaid include:

  • You gave incorrect information when you claimed your benefit
  • You did not report a change in your circumstances
  • The benefits office made an administrative error
  • Information that you gave the benefit office was not taken into account correctly.

You will have to repayment the Universal Credit benefit payment if it was caused by your own

  • Misrepresentation
  • Failure to disclose proper information.

Overpayments are recovered from Universal Credit claimants through the following means:

  • Making deductions from your benefit payments
  • Taking it out of benefits that are owed to you
  • Taking amounts directly out of your wages
  • Getting a Court order for debt recovery

If you fear that you have been overpaid, it may be worth getting contact with Jobcentre, or it could be worth contacting the main Jobcentre helpline number. You could also contact the Universal Credit team, who are able to advise claimants. Both can be phoned through our call connection numbers, as shown below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit – budgeting advances

Budgeting Loans are an option for people who are claiming benefits and have imminent things that need paying for that may not be covered by their current benefits payments. These can include:

  • furniture or household items (for example, washing machines or other ‘white goods’)

  • clothes or footwear

  • rent in advance

  • costs linked to moving house

  • maintenance, improvements or security for your home

  • travelling costs within the UK

  • costs linked to getting a new job

  • maternity costs

  • funeral costs

  • repaying hire purchase loans

  • repaying loans taken for the above items

If you are on Universal Credit, please be aware that you must claim for a Budgeting Advance instead – see below for this.

If you are a claimant Jobcentre and need a Budgeting Loan, you can pick up a claim form from the main office, which is located at:

You can also download a Budgeting Loan claim form below:

To download an interactive Budgeting Loan claim form (SF500 form) that can be filled out on your computer and printed, please click here.
To download a Budgeting Loan claim form (SF500) that you can print off and fill out in pen, click here.

These will then need to be either sent or delivered by hand to Jobcentre (if this is, of course, your local Jobcentre Plus location).

You can also make a Budgeting Loan claim over the phone – find the contact details below.

Department Contact Details
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge
Budgeting Loans information from Gov.UK Click here

Universal Credit and rent

Please see Universal Credit and Housing Benefit, as above.

All contact details for Jobcentre

Below is a complete list of all our call forwarding numbers for relevant departments that should be able to assist with your Jobcentre Plus enquiry.

Department Call Forwarding Number
Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Jobcentre Appointments (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Job Seeker’s Allowance Claims (New Claims & Existing) (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Employment & Support Allowance (this is a call forwarding service) 0905 481 0002
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Income Support Incapacity Benefit (this is a call forwarding service) 0843 507 2318
Calls cost 7p per minute plus your network access charge
Universal Credit (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit (New Claims & Appointments) (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Social Fund (this is a call forwarding service) 0843 507 2918
Calls cost 7p per minute plus your network access charge
Maternity Allowance (this is a call forwarding service) 0843 507 2914
Calls cost 7p per minute plus your network access charge
Personal Independence Payment (this is a call forwarding service) 0903 871 2350
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
National Insurance Number helpline (this is a call forwarding service) 0903 871 2359
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Budgeting Advance (this is a call forwarding service) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge

What is the universal credit textphone? | Universal Credit Information

Looking for information around universal credit textphone? You maybe be able to find a direct phone number to call using the UK Government website here, or you can connect to the main Universal Credit helpline number by using our call connection service number below. Please be aware, we are completely unaffiliated to Universal Credit, Department for Work and Pensions, or any other organisation listed on this website, and we simply offer a call connection service. Calls using our call connection service are charged at £1.50 connection fee, plus £1.50 per minute, plus your network access charges.


(Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.)

This website and any 0843 telephone numbers therein are operated by e-Call Connect Ltd and is not affiliated with, or operated by, any organisation listed on this site. Any 09 numbers are operated by 118 Connect Limited, who can be contacted by calling 0330 332 7663. A direct number can be obtained from the Gov.UK website at no or lower cost by clicking here. If you do not wish to use this connection service, are disconnected or put on hold, we recommend you call using a direct number which can be found in the link above.

Looking for information about claiming Universal Credit, or needing to find details around universal credit textphone? We’ve got most things you need to know about claiming Universal Credit. This can be done through most Jobcentres – you can use our table of contents below to jump to the section you need.

Please note: this site is not affiliated with Jobcentre, DWP, or any organisation mentioned. The information provided is advisory, and any phone numbers listed are call connection numbers.

Contents

Universal Credit at Jobcentre
New Universal Credit Claims
Existing Universal Credit Claims
Universal Credit Contact Number
Universal Credits Payments
Universal Credits first payment date for claimants
Universal Credit Housing Benefit
Universal Credit Rates
Universal Credit Basic Allowance
Universal Credit additional elements
Universal Credit award
What is Universal Credit full service?
Universal Credit sanctions
Universal Credit exemptions
Universal Credit forms
Universal Credit interview
Universal Credit entitlement
Universal Credit joint claims
Universal Credit regulations
Universal Credit overpayments
Universal Credit – budgeting advances
Jobcentre Address
Jobcentre Postcode
Jobcentre Contact Number
Jobcentre Opening Hours
Jobcentre NOMIS code
All contact details for Jobcentre

Universal Credit at Jobcentre

It is becoming clear that Jobcentre Plus will be the ones who are processing Universal Credit claims – which, despite protests, seems to be going ahead pretty much as planned. This is why we’re seeing an increased number of searches for universal credit textphone, amongst other things. The UK Government is attempting to move most benefits payments on to Universal Credit – and so it is likely that it will be the main way through which people receive benefits in the future.

While there has been some pushback to the move to Universal Credit, it seems as though the Jobcentre, as well as every other location, will soon be exclusively using Universal Credit.  This means it will be replacing most of the benefits that claimants in the UK have got used to – another reason why queries around the Universal Credit term, including universal credit textphone are on the rise. According to the most recent advice from Citizens Advice, Universal Credit will replace:

  • Housing Benefit

  • income-related Employment and Support Allowance (ESA)

  • income-based Jobseeker’s Allowance (JSA)

  • Child Tax Credit

  • Working Tax Credit

  • Income Support

These are known as ‘legacy benefits’. If you’re thinking of claiming one of these benefits for the first time, you might need to apply for Universal Credit instead. It depends where you live – check if you’re eligible for Universal Credit. You can also find out when Universal Credit is coming to your area on GOV.UK.

If you are looking to claim Universal Credit, or would simply like some more information around universal credit textphone, or would simply like the Jobcentre to move you over from one of the benefits mentioned above on to Universal Credit, it may be advisable to phone the central Jobcentre helpline in order to speak to an adviser about how best to go about this. Of course, yourself and many other people are looking for answers around “what is universal credit textphone?” – and this could be relatively simply solved. You can speak to a Universal Credit helpline representative by calling our call forwarding number, which will connect through to the main support helpline.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Claiming Universal Credit

There are various ways to claim Universal Credit -which is good. Of course, many people are searching for answers are the question – what is universal credit textphone? But The process is relatively simple: you can start your application online (click here) or speak to a member of the Universal Credit helpline team by using our connection number below.

Once you have finished your Universal Credit application, you may need to book and attend an interview at Jobcentre Plus, but this is something that you will be informed after you finish your application.

New Universal Credit Claims

Over the course of the next few years, Universal Credit will replace many different forms of benefit – it is likely that if you are on these you will simply be transferred on to Universal Credit by the staff in Jobcentre. That’s why many people are searching for terms around universal credit textphone. This may be why you are looking for information around universal credit textphone. However, if you do need to start a new claim for Universal Credit, it is worth following the advice given above – or you can simply call the Universal Credit helpline. our call connection number below will forward your call to the main Universal Credit contact number.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Existing Universal Credit Claims

Looking to chat to a member of their team about an existing Univerdal Credit claim? You may need to speak to your local Jobcentre. Otherwise, it may be worth getting in touch with the Universal Credit phone number, a connection number for which is provided below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (including existing claims) (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit Contact Number

No matter your location, the Universal Credit contact number remains the same. The UC team deal with pretty much all enquiries through one central helpline. Universal Credit claimants in both your local area and elsewhere can get in touch with the UC helpline team by phoning up the main Universal Credit phone number. We have provided a call connection number to this in the table below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credits Payments

According to Gov.UK, Universal Credit payments for claimants are made monthly. This is regardless of whether you are claiming at Jobcentre at, or elsewhere.

The advice at the time of writing is as follows:

Universal Credit is paid once a month, usually into your bank, building society or credit union account.

Your payment can include an amount for housing, which you’ll usually need to pay to your landlord.

After your first payment, you will be paid on the same day of every month – for example, if you are paid first on the 21st June, your payment dates will then be 21st July, 21st August, 21st September etc etc.

Universal Credits first payment date for claimants

The way first payments are calculated are no different than to how they are elsewhere. It normally takes around 5 weeks to receive your first payment. This comprises a month to assess your eligibility, and then 7 days to process the payment.

Universal Credit Housing Benefit

There has been some controversy over housing payments for those claiming Universal Credit. However, the UK Government advice on the matter is as follows (as taken from Gov.UK)

You can get help paying for your housing if you’re eligible for Universal Credit. This is called your housing payment.

Your housing payment can help you pay:

  • your rent to a private landlord

  • your rent and some service charges if you rent from a housing association or local authority, for example council housing

  • interest payments on your mortgage and some service charges

    if you or your partner own the property you live in

It may be worth speaking to a Universal Credit support member to speak about what benefits those claiming UC are eligible to get in relation to Housing Benefit. You can find their call connect number below.

Universal Credit Rates

Want to know how much Universal Credit you will get? Many other people want to know information around universal credit textphone. There are a variety of different factors, whether you live or elsewhere. These are nationwide rates, and will effect any claimant at any Jobcentre.

Universal Credit Basic Allowance

Claimants are eligible for the following Universal Credit rates. These are calculated per household, and vary depending on your age and your marital status

  • Single claimant aged under 25: £251.77 per month
  • Single claimant aged 25 or over: £317.82 per month
  • Joint claimants both aged under 25: £395.20 per month
  • Joint claimants either aged 25 or over: £498.89 per month

Universal Credit additional elements

If you need to make a Universal Credit claim, you may be eligible for additional payments on top of your basic allowance. These include:

  • Child element
  • Childcare costs element
  • Limited capability for work element (abolished for most new claimants from 3 April 2017)
  • Limited capability for work-related activity element (LCWRA element)
  • Carer element
  • Housing costs element

Universal Credit award

The amount of Universal Credit you can be awarded depends on the location in the country you are in. The below is the maximum amount of Universal Credit you can earn per month.

  • £1,916.67 per month for a couple or a lone parent in Greater London; or
  • £1,666.67 per month for a couple or a lone parent outside Greater London; or
  • £1,284.17 per month for a single person with no children in Greater London; or
  • £1,116.67 per month for a single person with no children outside Greater London

Universal Credit Opening Times

If you are looking to contact the Universal Credit contact number team, their opening hours are listed as the following:

Day General Universal Credit opening hours
Monday 8am – 6pm
Tuesday 8am – 6pm
Wednesday 8am – 6pm
Thursday 8am – 6pm
Friday 8am – 6pm
Saturday Closed
Sunday Closed

This is true whether you are claiming Universal Credit, or elsewhere. The exact opening hours of any Jobcentre are not available on this page, but the central helpline should be able to answer most queries.

What is Universal Credit full service?

There is some confusion over what a Universal Credit full service are is, and if it effects those. As Universal Credit is done per Jobcentre, it more comes down to whether your claim is registered at your Jobcentre or elsewhere. For clarification, turn2us says that a full service area is classed as:

A full digital service area is sometimes called a “full service area” or a “digital service area”.

A full digital service area is an area where everyone who makes a new claim for any of the following benefits, has to claim Universal Credit online instead.

To find out if residents are effected, and Universal Credit claimants at the Jobcentre are classed as Full Service Universal Credit benefits claimers, you can enter your postcode at the Universal Credit Info website here.

Universal Credit sanctions

The Government website describes Universal Credit sanctions as follows:

If you fail to meet each of your responsibilities that you agreed in your commitment without good reason, you will have a cut in your benefit, known as a sanction.

This means your Universal Credit payments will be reduced for a set period, and the period of reduction will increase the more times that you fail to meet similar requirements, up to a maximum of 3 years.

There are four sanction levels: higher, medium, low and lowest.

9.1 Higher level

You will be sanctioned for 91 days for your first higher level sanction in any 364 day period, 182 days for your second, or 1095 days for your third if you:

  • have to meet the ‘work preparation requirement’ and you fail to take part in Mandatory Work Activity
  • have to meet the ‘work search requirement’ and you fail to apply for a particular job when told to do so
  • have to meet the ‘work availability requirement’ and you refuse a job offer
  • leave work or reduce your hours of work, whether voluntarily or due to ‘misconduct’ (while claiming Universal Credit or just before your claim)

There are special rules for how long your sanction will last if it is for leaving work before you claimed Universal Credit.

9.2 Medium level

You will be sanctioned for 28 days for your first medium level sanction in any 364 day period, or 91 days for your second if you have to meet either the:

  • work search requirement – and you fail to take all reasonable actions to find paid work or increase your earnings from work
  • work availability requirement – and you are not available to start work or attend interviews

9.3 Low level

They last until you do whatever you were sanctioned for failing to do, plus 7 days for your first low level sanction in any 364 day period, 14 days for your second, or 28 days for your third if you fail to:

  • attend or take part in a work-focused interview, and a lowest sanction level does not apply
  • attend or take part in a training course
  • take a specific action to get paid work, or to increase your earnings from work

9.4 Lowest level

These apply if you only have to meet the work-focused interview requirement, and you fail to attend or take part in a work-focused interview, they last until you take part in one.

Universal Credit exemptions

There are numerous Universal Credit exemptions – your the advisor at your local Jobcentre should be able to advise, as would the Universal Credit contact number helpline staff. This changed in early2019, according to Contact.Org.UK who now advise:

On 1st February the rule that exempts larger families from having to claim Universal Credit will be scrapped. If you try and make a new claim for a legacy benefit after that date, you will be told that this is no longer possible. You need to consider claiming Universal Credit instead, regardless of the fact that you have more than two children.

Many families will be worse off under Universal Credit than the benefits it is replacing, so get urgent advice if you have been thinking of making a new claim for a legacy benefit.

WHAT HAPPENS IF I DON’T TRY AND MAKE ANY NEW CLAIMS FOR BENEFIT?

If you are someone who already gets legacy benefits these will continue for the time being, as long as you have no changes that mean you need to claim Universal Credit. However the government plans to move all existing legacy benefit claimants onto Universal Credit before the end of 2023. This process will start after May 2019 but initially only 10,000 people will be moved to test the process. Most existing claimants won’t be moved onto Universal Credit until 2020-23.

Universal Credit forms

Here are the two Universal Credit forms (UC50) forms that were available from the Gov.UK website in late 2018. If you are looking to claim Universal Credit, these may be the forms you need – however, it would be worth asking your advisor at Jobcentre if you are unsure.

To download an English language Universal Credit claim form (UC50 form), click here.
To download a Welsh language Universal Credit claim form (UC50 form), click here.

According to Gov.UK, you should:

Fill in this form only if you’ve been asked to do a Work Capability Assessment.

You can either print the form and complete using a pen or you can:

  1. Save a copy of the form

  2. Open it in Adobe Acrobat Reader version 11 or later

  3. Fill it in on screen

  4. Print it and sign it

Universal Credit interview

If you are claiming Universal Credit, the chances are that your Universal Credit interview will take place at your local Jobcentre

According to Disability Rights UK:

Once you have claimed universal credit, you will be asked to attend an interview at your local Jobcentre Plus office. This is to confirm the information that you gave when you made the claim. You will need to take supporting documents to the interview (eg your passport or driving licence, to prove your identity).

If you are unfit for work, you will also need to take a self-certificate (for the first seven days) or a fit note.

A further interview will then be arranged: the ‘work search interview’. This may take place following the first interview, or on another day.

At the work search interview, you will see a DWP adviser called a ‘work coach’. The work coach will discuss your work prospects and the support you need. A claimant commitment will be drawn up.

If you are required to search for work as part of the claimant commitment, you will need to attend further interviews: ‘work search reviews’. These are to check your progress and to ensure that you are meeting the requirements set by your claimant commitment.

If you need to speak to someone about your Universal Credit interview at Jobcentre, a member of their main helpline team should be able to assist. You can contact them through our call connection number below, and they will be able to liaise with staff at your local Jobcentre to ensure that your Universal Credit interview query is resolved.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit entitlement

The amount of Universal Credit you are entitled to can vary enormously, depending on your circumstances. While someone at your local Jobcentre may be able to assist, sometimes it is good to get a firm idea of what you might be owed before you start a claim. MARIE CURIE have put together a fairly comprehensive review of what you might be eligible for below, which we have quoted below.

You’ll get a standard allowance and any extra amounts, depending on your circumstances.

The standard allowance is:

  • £251.77 a month if you’re single and under 25
  • £317.82 a month if you’re single and 25 or over
  • £395.20 a month (for you both) if you’re in a couple and both under 25
  • £498.89 a month (for you both) if you’re in a couple and either of you are 25 or over.

If you have a disability or health condition, or care for someone who does, you could get:

  • £336.20 a month if you aren’t able to work or prepare for work in the future
  • £126.11 a month if you aren’t able to work
  • £160.20 a month if you care for someone who is disabled.

You may also get extra amounts if you have children or housing costs. You can read more about what you’ll get at GOV.UK  or, if you live in Northern Ireland, nidirect.

As with other means-tested benefits, some earnings and income are taken into account in full, some in part and some ignored. For example, if you receive Disability Living Allowance (DLA), Attendance Allowance and Personal Independence Payment (PIP) these are not taken into account.

If your earnings or other income go up, the amount of Universal Credit will gradually be reduced.

If you’re on any of the existing means-tested benefits and are moved onto Universal Credit, you’ll normally keep the same level of benefit (if this is higher than Universal Credit) as long as your circumstances remain the same. This is called transitional protection.

Extra Universal Credit for having a disability or health condition

If you or your partner has a disability or health condition that either prevents you from working or limits the amount of work you can do, you may be eligible for extra amounts.

The only way to get extra Universal Credit for having a disability or health condition is if the Department for Work and Pensions (DWP) decides that you have a limited capability for work-related activity. This is tested under the work capability assessment – similar to the assessment used for Employment Support Allowance. If you have a limited capability for work-related activity, you will be put in the support group of claimants. In this group, as well as having more Universal Credit, you will also not be expected to meet work-related conditions to keep the benefit in full.

The benefit cap

There is a limit on the total amount of benefit that most people aged 16 to 64 can get. This is called the benefit cap.

How much you get for certain benefits may go down to make sure you don’t get more than the cap amount. This will apply if you get Universal Credit.

If you would like to get a more precise idea of what you may be eligible to claim in Universal Credit if you are a local resident, you can use Entitledto’s benefits calculator by clicking here.

Universal Credit joint claims

There are many couples who may make Universal Credit joint claims. according to Money Advice Service, a joint claim should be made by people who fit under the following:

Universal Credit replaces some existing benefits and tax credits for people of working age who are either out of work or working and on a low income.

You can make the claim separately or together. If you fill out the online form on behalf of your spouse or partner you will need to enter their details too.

You might be asked to claim Universal Credit as a couple if you live in the same household and are:

  • married
  • civil partners
  • living together as if you’re married.

In addition Gov.UK, if you need to make a joint claim, here is the advice they offer:

If you are part of a couple you and your partner will need to make a joint claim for Universal Credit. Only one member of the couple will complete the claim form, but that person will need to enter details for both of you.

If one of you isn’t eligible, their capital and income may still be taken into account.

You can make a joint Universal Credit claim online, at your local Jobcentre or via the Universal Credit helpline number. We have provided a call connection service number below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit regulations

The full Universal Credit regulations and legislation can be read on the Gov.UK website here.

You can read Housing.org.uk’s briefing on the regulations by clicking here.

The Universal Credit regulations came into force 29 April 2013 to coincide with the first claims for Universal Credit in the North West pathfinder area.

Universal Credit overpayments

A Universal Credit overpayment is not unknown – and may be related to your search for universal credit textphone – and can happen anywhere. If you think this may have been the case with you, please be aware that an overpayment is classed as the following:

  • A benefit you are not entitled to, or
  • More benefit than you are entitled to

There are a variety of reasons why this may occur. Some of the reasons why a Universal Credit claimant may have been overpaid include:

  • You gave incorrect information when you claimed your benefit
  • You did not report a change in your circumstances
  • The benefits office made an administrative error
  • Information that you gave the benefit office was not taken into account correctly.

You will have to repayment the Universal Credit benefit payment if it was caused by your own

  • Misrepresentation
  • Failure to disclose proper information.

Overpayments are recovered from Universal Credit claimants through the following means:

  • Making deductions from your benefit payments
  • Taking it out of benefits that are owed to you
  • Taking amounts directly out of your wages
  • Getting a Court order for debt recovery

If you fear that you have been overpaid, it may be worth getting contact with Jobcentre, or it could be worth contacting the main Jobcentre helpline number. You could also contact the Universal Credit team, who are able to advise claimants. Both can be phoned through our call connection numbers, as shown below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit – budgeting advances

Budgeting Loans are an option for people who are claiming benefits and have imminent things that need paying for that may not be covered by their current benefits payments. These can include:

  • furniture or household items (for example, washing machines or other ‘white goods’)

  • clothes or footwear

  • rent in advance

  • costs linked to moving house

  • maintenance, improvements or security for your home

  • travelling costs within the UK

  • costs linked to getting a new job

  • maternity costs

  • funeral costs

  • repaying hire purchase loans

  • repaying loans taken for the above items

If you are on Universal Credit, please be aware that you must claim for a Budgeting Advance instead – see below for this.

If you are a claimant Jobcentre and need a Budgeting Loan, you can pick up a claim form from the main office, which is located at:

You can also download a Budgeting Loan claim form below:

To download an interactive Budgeting Loan claim form (SF500 form) that can be filled out on your computer and printed, please click here.
To download a Budgeting Loan claim form (SF500) that you can print off and fill out in pen, click here.

These will then need to be either sent or delivered by hand to Jobcentre (if this is, of course, your local Jobcentre Plus location).

You can also make a Budgeting Loan claim over the phone – find the contact details below.

Department Contact Details
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge
Budgeting Loans information from Gov.UK Click here

Universal Credit and rent

Please see Universal Credit and Housing Benefit, as above.

All contact details for Jobcentre

Below is a complete list of all our call forwarding numbers for relevant departments that should be able to assist with your Jobcentre Plus enquiry.

Department Call Forwarding Number
Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Jobcentre Appointments (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Job Seeker’s Allowance Claims (New Claims & Existing) (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Employment & Support Allowance (this is a call forwarding service) 0905 481 0002
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Income Support Incapacity Benefit (this is a call forwarding service) 0843 507 2318
Calls cost 7p per minute plus your network access charge
Universal Credit (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit (New Claims & Appointments) (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Social Fund (this is a call forwarding service) 0843 507 2918
Calls cost 7p per minute plus your network access charge
Maternity Allowance (this is a call forwarding service) 0843 507 2914
Calls cost 7p per minute plus your network access charge
Personal Independence Payment (this is a call forwarding service) 0903 871 2350
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
National Insurance Number helpline (this is a call forwarding service) 0903 871 2359
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Budgeting Advance (this is a call forwarding service) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge

What is the universal credit transfer number? | Universal Credit Information

Looking for information around universal credit transfer number? You maybe be able to find a direct phone number to call using the UK Government website here, or you can connect to the main Universal Credit helpline number by using our call connection service number below. Please be aware, we are completely unaffiliated to Universal Credit, Department for Work and Pensions, or any other organisation listed on this website, and we simply offer a call connection service. Calls using our call connection service are charged at £1.50 connection fee, plus £1.50 per minute, plus your network access charges.


(Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.)

This website and any 0843 telephone numbers therein are operated by e-Call Connect Ltd and is not affiliated with, or operated by, any organisation listed on this site. Any 09 numbers are operated by 118 Connect Limited, who can be contacted by calling 0330 332 7663. A direct number can be obtained from the Gov.UK website at no or lower cost by clicking here. If you do not wish to use this connection service, are disconnected or put on hold, we recommend you call using a direct number which can be found in the link above.

Looking for information about claiming Universal Credit, or needing to find details around universal credit transfer number? We’ve got most things you need to know about claiming Universal Credit. This can be done through most Jobcentres – you can use our table of contents below to jump to the section you need.

Please note: this site is not affiliated with Jobcentre, DWP, or any organisation mentioned. The information provided is advisory, and any phone numbers listed are call connection numbers.

Contents

Universal Credit at Jobcentre
New Universal Credit Claims
Existing Universal Credit Claims
Universal Credit Contact Number
Universal Credits Payments
Universal Credits first payment date for claimants
Universal Credit Housing Benefit
Universal Credit Rates
Universal Credit Basic Allowance
Universal Credit additional elements
Universal Credit award
What is Universal Credit full service?
Universal Credit sanctions
Universal Credit exemptions
Universal Credit forms
Universal Credit interview
Universal Credit entitlement
Universal Credit joint claims
Universal Credit regulations
Universal Credit overpayments
Universal Credit – budgeting advances
Jobcentre Address
Jobcentre Postcode
Jobcentre Contact Number
Jobcentre Opening Hours
Jobcentre NOMIS code
All contact details for Jobcentre

Universal Credit at Jobcentre

It is becoming clear that Jobcentre Plus will be the ones who are processing Universal Credit claims – which, despite protests, seems to be going ahead pretty much as planned. This is why we’re seeing an increased number of searches for universal credit transfer number, amongst other things. The UK Government is attempting to move most benefits payments on to Universal Credit – and so it is likely that it will be the main way through which people receive benefits in the future.

While there has been some pushback to the move to Universal Credit, it seems as though the Jobcentre, as well as every other location, will soon be exclusively using Universal Credit.  This means it will be replacing most of the benefits that claimants in the UK have got used to – another reason why queries around the Universal Credit term, including universal credit transfer number are on the rise. According to the most recent advice from Citizens Advice, Universal Credit will replace:

  • Housing Benefit

  • income-related Employment and Support Allowance (ESA)

  • income-based Jobseeker’s Allowance (JSA)

  • Child Tax Credit

  • Working Tax Credit

  • Income Support

These are known as ‘legacy benefits’. If you’re thinking of claiming one of these benefits for the first time, you might need to apply for Universal Credit instead. It depends where you live – check if you’re eligible for Universal Credit. You can also find out when Universal Credit is coming to your area on GOV.UK.

If you are looking to claim Universal Credit, or would simply like some more information around universal credit transfer number, or would simply like the Jobcentre to move you over from one of the benefits mentioned above on to Universal Credit, it may be advisable to phone the central Jobcentre helpline in order to speak to an adviser about how best to go about this. Of course, yourself and many other people are looking for answers around “what is universal credit transfer number?” – and this could be relatively simply solved. You can speak to a Universal Credit helpline representative by calling our call forwarding number, which will connect through to the main support helpline.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Claiming Universal Credit

There are various ways to claim Universal Credit -which is good. Of course, many people are searching for answers are the question – what is universal credit transfer number? But The process is relatively simple: you can start your application online (click here) or speak to a member of the Universal Credit helpline team by using our connection number below.

Once you have finished your Universal Credit application, you may need to book and attend an interview at Jobcentre Plus, but this is something that you will be informed after you finish your application.

New Universal Credit Claims

Over the course of the next few years, Universal Credit will replace many different forms of benefit – it is likely that if you are on these you will simply be transferred on to Universal Credit by the staff in Jobcentre. That’s why many people are searching for terms around universal credit transfer number. This may be why you are looking for information around universal credit transfer number. However, if you do need to start a new claim for Universal Credit, it is worth following the advice given above – or you can simply call the Universal Credit helpline. our call connection number below will forward your call to the main Universal Credit contact number.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Existing Universal Credit Claims

Looking to chat to a member of their team about an existing Univerdal Credit claim? You may need to speak to your local Jobcentre. Otherwise, it may be worth getting in touch with the Universal Credit phone number, a connection number for which is provided below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (including existing claims) (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit Contact Number

No matter your location, the Universal Credit contact number remains the same. The UC team deal with pretty much all enquiries through one central helpline. Universal Credit claimants in both your local area and elsewhere can get in touch with the UC helpline team by phoning up the main Universal Credit phone number. We have provided a call connection number to this in the table below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credits Payments

According to Gov.UK, Universal Credit payments for claimants are made monthly. This is regardless of whether you are claiming at Jobcentre at, or elsewhere.

The advice at the time of writing is as follows:

Universal Credit is paid once a month, usually into your bank, building society or credit union account.

Your payment can include an amount for housing, which you’ll usually need to pay to your landlord.

After your first payment, you will be paid on the same day of every month – for example, if you are paid first on the 21st June, your payment dates will then be 21st July, 21st August, 21st September etc etc.

Universal Credits first payment date for claimants

The way first payments are calculated are no different than to how they are elsewhere. It normally takes around 5 weeks to receive your first payment. This comprises a month to assess your eligibility, and then 7 days to process the payment.

Universal Credit Housing Benefit

There has been some controversy over housing payments for those claiming Universal Credit. However, the UK Government advice on the matter is as follows (as taken from Gov.UK)

You can get help paying for your housing if you’re eligible for Universal Credit. This is called your housing payment.

Your housing payment can help you pay:

  • your rent to a private landlord

  • your rent and some service charges if you rent from a housing association or local authority, for example council housing

  • interest payments on your mortgage and some service charges

    if you or your partner own the property you live in

It may be worth speaking to a Universal Credit support member to speak about what benefits those claiming UC are eligible to get in relation to Housing Benefit. You can find their call connect number below.

Universal Credit Rates

Want to know how much Universal Credit you will get? Many other people want to know information around universal credit transfer number. There are a variety of different factors, whether you live or elsewhere. These are nationwide rates, and will effect any claimant at any Jobcentre.

Universal Credit Basic Allowance

Claimants are eligible for the following Universal Credit rates. These are calculated per household, and vary depending on your age and your marital status

  • Single claimant aged under 25: £251.77 per month
  • Single claimant aged 25 or over: £317.82 per month
  • Joint claimants both aged under 25: £395.20 per month
  • Joint claimants either aged 25 or over: £498.89 per month

Universal Credit additional elements

If you need to make a Universal Credit claim, you may be eligible for additional payments on top of your basic allowance. These include:

  • Child element
  • Childcare costs element
  • Limited capability for work element (abolished for most new claimants from 3 April 2017)
  • Limited capability for work-related activity element (LCWRA element)
  • Carer element
  • Housing costs element

Universal Credit award

The amount of Universal Credit you can be awarded depends on the location in the country you are in. The below is the maximum amount of Universal Credit you can earn per month.

  • £1,916.67 per month for a couple or a lone parent in Greater London; or
  • £1,666.67 per month for a couple or a lone parent outside Greater London; or
  • £1,284.17 per month for a single person with no children in Greater London; or
  • £1,116.67 per month for a single person with no children outside Greater London

Universal Credit Opening Times

If you are looking to contact the Universal Credit contact number team, their opening hours are listed as the following:

Day General Universal Credit opening hours
Monday 8am – 6pm
Tuesday 8am – 6pm
Wednesday 8am – 6pm
Thursday 8am – 6pm
Friday 8am – 6pm
Saturday Closed
Sunday Closed

This is true whether you are claiming Universal Credit, or elsewhere. The exact opening hours of any Jobcentre are not available on this page, but the central helpline should be able to answer most queries.

What is Universal Credit full service?

There is some confusion over what a Universal Credit full service are is, and if it effects those. As Universal Credit is done per Jobcentre, it more comes down to whether your claim is registered at your Jobcentre or elsewhere. For clarification, turn2us says that a full service area is classed as:

A full digital service area is sometimes called a “full service area” or a “digital service area”.

A full digital service area is an area where everyone who makes a new claim for any of the following benefits, has to claim Universal Credit online instead.

To find out if residents are effected, and Universal Credit claimants at the Jobcentre are classed as Full Service Universal Credit benefits claimers, you can enter your postcode at the Universal Credit Info website here.

Universal Credit sanctions

The Government website describes Universal Credit sanctions as follows:

If you fail to meet each of your responsibilities that you agreed in your commitment without good reason, you will have a cut in your benefit, known as a sanction.

This means your Universal Credit payments will be reduced for a set period, and the period of reduction will increase the more times that you fail to meet similar requirements, up to a maximum of 3 years.

There are four sanction levels: higher, medium, low and lowest.

9.1 Higher level

You will be sanctioned for 91 days for your first higher level sanction in any 364 day period, 182 days for your second, or 1095 days for your third if you:

  • have to meet the ‘work preparation requirement’ and you fail to take part in Mandatory Work Activity
  • have to meet the ‘work search requirement’ and you fail to apply for a particular job when told to do so
  • have to meet the ‘work availability requirement’ and you refuse a job offer
  • leave work or reduce your hours of work, whether voluntarily or due to ‘misconduct’ (while claiming Universal Credit or just before your claim)

There are special rules for how long your sanction will last if it is for leaving work before you claimed Universal Credit.

9.2 Medium level

You will be sanctioned for 28 days for your first medium level sanction in any 364 day period, or 91 days for your second if you have to meet either the:

  • work search requirement – and you fail to take all reasonable actions to find paid work or increase your earnings from work
  • work availability requirement – and you are not available to start work or attend interviews

9.3 Low level

They last until you do whatever you were sanctioned for failing to do, plus 7 days for your first low level sanction in any 364 day period, 14 days for your second, or 28 days for your third if you fail to:

  • attend or take part in a work-focused interview, and a lowest sanction level does not apply
  • attend or take part in a training course
  • take a specific action to get paid work, or to increase your earnings from work

9.4 Lowest level

These apply if you only have to meet the work-focused interview requirement, and you fail to attend or take part in a work-focused interview, they last until you take part in one.

Universal Credit exemptions

There are numerous Universal Credit exemptions – your the advisor at your local Jobcentre should be able to advise, as would the Universal Credit contact number helpline staff. This changed in early2019, according to Contact.Org.UK who now advise:

On 1st February the rule that exempts larger families from having to claim Universal Credit will be scrapped. If you try and make a new claim for a legacy benefit after that date, you will be told that this is no longer possible. You need to consider claiming Universal Credit instead, regardless of the fact that you have more than two children.

Many families will be worse off under Universal Credit than the benefits it is replacing, so get urgent advice if you have been thinking of making a new claim for a legacy benefit.

WHAT HAPPENS IF I DON’T TRY AND MAKE ANY NEW CLAIMS FOR BENEFIT?

If you are someone who already gets legacy benefits these will continue for the time being, as long as you have no changes that mean you need to claim Universal Credit. However the government plans to move all existing legacy benefit claimants onto Universal Credit before the end of 2023. This process will start after May 2019 but initially only 10,000 people will be moved to test the process. Most existing claimants won’t be moved onto Universal Credit until 2020-23.

Universal Credit forms

Here are the two Universal Credit forms (UC50) forms that were available from the Gov.UK website in late 2018. If you are looking to claim Universal Credit, these may be the forms you need – however, it would be worth asking your advisor at Jobcentre if you are unsure.

To download an English language Universal Credit claim form (UC50 form), click here.
To download a Welsh language Universal Credit claim form (UC50 form), click here.

According to Gov.UK, you should:

Fill in this form only if you’ve been asked to do a Work Capability Assessment.

You can either print the form and complete using a pen or you can:

  1. Save a copy of the form

  2. Open it in Adobe Acrobat Reader version 11 or later

  3. Fill it in on screen

  4. Print it and sign it

Universal Credit interview

If you are claiming Universal Credit, the chances are that your Universal Credit interview will take place at your local Jobcentre

According to Disability Rights UK:

Once you have claimed universal credit, you will be asked to attend an interview at your local Jobcentre Plus office. This is to confirm the information that you gave when you made the claim. You will need to take supporting documents to the interview (eg your passport or driving licence, to prove your identity).

If you are unfit for work, you will also need to take a self-certificate (for the first seven days) or a fit note.

A further interview will then be arranged: the ‘work search interview’. This may take place following the first interview, or on another day.

At the work search interview, you will see a DWP adviser called a ‘work coach’. The work coach will discuss your work prospects and the support you need. A claimant commitment will be drawn up.

If you are required to search for work as part of the claimant commitment, you will need to attend further interviews: ‘work search reviews’. These are to check your progress and to ensure that you are meeting the requirements set by your claimant commitment.

If you need to speak to someone about your Universal Credit interview at Jobcentre, a member of their main helpline team should be able to assist. You can contact them through our call connection number below, and they will be able to liaise with staff at your local Jobcentre to ensure that your Universal Credit interview query is resolved.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit entitlement

The amount of Universal Credit you are entitled to can vary enormously, depending on your circumstances. While someone at your local Jobcentre may be able to assist, sometimes it is good to get a firm idea of what you might be owed before you start a claim. MARIE CURIE have put together a fairly comprehensive review of what you might be eligible for below, which we have quoted below.

You’ll get a standard allowance and any extra amounts, depending on your circumstances.

The standard allowance is:

  • £251.77 a month if you’re single and under 25
  • £317.82 a month if you’re single and 25 or over
  • £395.20 a month (for you both) if you’re in a couple and both under 25
  • £498.89 a month (for you both) if you’re in a couple and either of you are 25 or over.

If you have a disability or health condition, or care for someone who does, you could get:

  • £336.20 a month if you aren’t able to work or prepare for work in the future
  • £126.11 a month if you aren’t able to work
  • £160.20 a month if you care for someone who is disabled.

You may also get extra amounts if you have children or housing costs. You can read more about what you’ll get at GOV.UK  or, if you live in Northern Ireland, nidirect.

As with other means-tested benefits, some earnings and income are taken into account in full, some in part and some ignored. For example, if you receive Disability Living Allowance (DLA), Attendance Allowance and Personal Independence Payment (PIP) these are not taken into account.

If your earnings or other income go up, the amount of Universal Credit will gradually be reduced.

If you’re on any of the existing means-tested benefits and are moved onto Universal Credit, you’ll normally keep the same level of benefit (if this is higher than Universal Credit) as long as your circumstances remain the same. This is called transitional protection.

Extra Universal Credit for having a disability or health condition

If you or your partner has a disability or health condition that either prevents you from working or limits the amount of work you can do, you may be eligible for extra amounts.

The only way to get extra Universal Credit for having a disability or health condition is if the Department for Work and Pensions (DWP) decides that you have a limited capability for work-related activity. This is tested under the work capability assessment – similar to the assessment used for Employment Support Allowance. If you have a limited capability for work-related activity, you will be put in the support group of claimants. In this group, as well as having more Universal Credit, you will also not be expected to meet work-related conditions to keep the benefit in full.

The benefit cap

There is a limit on the total amount of benefit that most people aged 16 to 64 can get. This is called the benefit cap.

How much you get for certain benefits may go down to make sure you don’t get more than the cap amount. This will apply if you get Universal Credit.

If you would like to get a more precise idea of what you may be eligible to claim in Universal Credit if you are a local resident, you can use Entitledto’s benefits calculator by clicking here.

Universal Credit joint claims

There are many couples who may make Universal Credit joint claims. according to Money Advice Service, a joint claim should be made by people who fit under the following:

Universal Credit replaces some existing benefits and tax credits for people of working age who are either out of work or working and on a low income.

You can make the claim separately or together. If you fill out the online form on behalf of your spouse or partner you will need to enter their details too.

You might be asked to claim Universal Credit as a couple if you live in the same household and are:

  • married
  • civil partners
  • living together as if you’re married.

In addition Gov.UK, if you need to make a joint claim, here is the advice they offer:

If you are part of a couple you and your partner will need to make a joint claim for Universal Credit. Only one member of the couple will complete the claim form, but that person will need to enter details for both of you.

If one of you isn’t eligible, their capital and income may still be taken into account.

You can make a joint Universal Credit claim online, at your local Jobcentre or via the Universal Credit helpline number. We have provided a call connection service number below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit regulations

The full Universal Credit regulations and legislation can be read on the Gov.UK website here.

You can read Housing.org.uk’s briefing on the regulations by clicking here.

The Universal Credit regulations came into force 29 April 2013 to coincide with the first claims for Universal Credit in the North West pathfinder area.

Universal Credit overpayments

A Universal Credit overpayment is not unknown – and may be related to your search for universal credit transfer number – and can happen anywhere. If you think this may have been the case with you, please be aware that an overpayment is classed as the following:

  • A benefit you are not entitled to, or
  • More benefit than you are entitled to

There are a variety of reasons why this may occur. Some of the reasons why a Universal Credit claimant may have been overpaid include:

  • You gave incorrect information when you claimed your benefit
  • You did not report a change in your circumstances
  • The benefits office made an administrative error
  • Information that you gave the benefit office was not taken into account correctly.

You will have to repayment the Universal Credit benefit payment if it was caused by your own

  • Misrepresentation
  • Failure to disclose proper information.

Overpayments are recovered from Universal Credit claimants through the following means:

  • Making deductions from your benefit payments
  • Taking it out of benefits that are owed to you
  • Taking amounts directly out of your wages
  • Getting a Court order for debt recovery

If you fear that you have been overpaid, it may be worth getting contact with Jobcentre, or it could be worth contacting the main Jobcentre helpline number. You could also contact the Universal Credit team, who are able to advise claimants. Both can be phoned through our call connection numbers, as shown below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit – budgeting advances

Budgeting Loans are an option for people who are claiming benefits and have imminent things that need paying for that may not be covered by their current benefits payments. These can include:

  • furniture or household items (for example, washing machines or other ‘white goods’)

  • clothes or footwear

  • rent in advance

  • costs linked to moving house

  • maintenance, improvements or security for your home

  • travelling costs within the UK

  • costs linked to getting a new job

  • maternity costs

  • funeral costs

  • repaying hire purchase loans

  • repaying loans taken for the above items

If you are on Universal Credit, please be aware that you must claim for a Budgeting Advance instead – see below for this.

If you are a claimant Jobcentre and need a Budgeting Loan, you can pick up a claim form from the main office, which is located at:

You can also download a Budgeting Loan claim form below:

To download an interactive Budgeting Loan claim form (SF500 form) that can be filled out on your computer and printed, please click here.
To download a Budgeting Loan claim form (SF500) that you can print off and fill out in pen, click here.

These will then need to be either sent or delivered by hand to Jobcentre (if this is, of course, your local Jobcentre Plus location).

You can also make a Budgeting Loan claim over the phone – find the contact details below.

Department Contact Details
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge
Budgeting Loans information from Gov.UK Click here

Universal Credit and rent

Please see Universal Credit and Housing Benefit, as above.

All contact details for Jobcentre

Below is a complete list of all our call forwarding numbers for relevant departments that should be able to assist with your Jobcentre Plus enquiry.

Department Call Forwarding Number
Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Jobcentre Appointments (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Job Seeker’s Allowance Claims (New Claims & Existing) (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Employment & Support Allowance (this is a call forwarding service) 0905 481 0002
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Income Support Incapacity Benefit (this is a call forwarding service) 0843 507 2318
Calls cost 7p per minute plus your network access charge
Universal Credit (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit (New Claims & Appointments) (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Social Fund (this is a call forwarding service) 0843 507 2918
Calls cost 7p per minute plus your network access charge
Maternity Allowance (this is a call forwarding service) 0843 507 2914
Calls cost 7p per minute plus your network access charge
Personal Independence Payment (this is a call forwarding service) 0903 871 2350
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
National Insurance Number helpline (this is a call forwarding service) 0903 871 2359
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Budgeting Advance (this is a call forwarding service) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge

What is the universal credit uk phone number? | Universal Credit Information

Looking for information around universal credit uk phone number? You maybe be able to find a direct phone number to call using the UK Government website here, or you can connect to the main Universal Credit helpline number by using our call connection service number below. Please be aware, we are completely unaffiliated to Universal Credit, Department for Work and Pensions, or any other organisation listed on this website, and we simply offer a call connection service. Calls using our call connection service are charged at £1.50 connection fee, plus £1.50 per minute, plus your network access charges.


(Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.)

This website and any 0843 telephone numbers therein are operated by e-Call Connect Ltd and is not affiliated with, or operated by, any organisation listed on this site. Any 09 numbers are operated by 118 Connect Limited, who can be contacted by calling 0330 332 7663. A direct number can be obtained from the Gov.UK website at no or lower cost by clicking here. If you do not wish to use this connection service, are disconnected or put on hold, we recommend you call using a direct number which can be found in the link above.

Looking for information about claiming Universal Credit, or needing to find details around universal credit uk phone number? We’ve got most things you need to know about claiming Universal Credit. This can be done through most Jobcentres – you can use our table of contents below to jump to the section you need.

Please note: this site is not affiliated with Jobcentre, DWP, or any organisation mentioned. The information provided is advisory, and any phone numbers listed are call connection numbers.

Contents

Universal Credit at Jobcentre
New Universal Credit Claims
Existing Universal Credit Claims
Universal Credit Contact Number
Universal Credits Payments
Universal Credits first payment date for claimants
Universal Credit Housing Benefit
Universal Credit Rates
Universal Credit Basic Allowance
Universal Credit additional elements
Universal Credit award
What is Universal Credit full service?
Universal Credit sanctions
Universal Credit exemptions
Universal Credit forms
Universal Credit interview
Universal Credit entitlement
Universal Credit joint claims
Universal Credit regulations
Universal Credit overpayments
Universal Credit – budgeting advances
Jobcentre Address
Jobcentre Postcode
Jobcentre Contact Number
Jobcentre Opening Hours
Jobcentre NOMIS code
All contact details for Jobcentre

Universal Credit at Jobcentre

It is becoming clear that Jobcentre Plus will be the ones who are processing Universal Credit claims – which, despite protests, seems to be going ahead pretty much as planned. This is why we’re seeing an increased number of searches for universal credit uk phone number, amongst other things. The UK Government is attempting to move most benefits payments on to Universal Credit – and so it is likely that it will be the main way through which people receive benefits in the future.

While there has been some pushback to the move to Universal Credit, it seems as though the Jobcentre, as well as every other location, will soon be exclusively using Universal Credit.  This means it will be replacing most of the benefits that claimants in the UK have got used to – another reason why queries around the Universal Credit term, including universal credit uk phone number are on the rise. According to the most recent advice from Citizens Advice, Universal Credit will replace:

  • Housing Benefit

  • income-related Employment and Support Allowance (ESA)

  • income-based Jobseeker’s Allowance (JSA)

  • Child Tax Credit

  • Working Tax Credit

  • Income Support

These are known as ‘legacy benefits’. If you’re thinking of claiming one of these benefits for the first time, you might need to apply for Universal Credit instead. It depends where you live – check if you’re eligible for Universal Credit. You can also find out when Universal Credit is coming to your area on GOV.UK.

If you are looking to claim Universal Credit, or would simply like some more information around universal credit uk phone number, or would simply like the Jobcentre to move you over from one of the benefits mentioned above on to Universal Credit, it may be advisable to phone the central Jobcentre helpline in order to speak to an adviser about how best to go about this. Of course, yourself and many other people are looking for answers around “what is universal credit uk phone number?” – and this could be relatively simply solved. You can speak to a Universal Credit helpline representative by calling our call forwarding number, which will connect through to the main support helpline.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Claiming Universal Credit

There are various ways to claim Universal Credit -which is good. Of course, many people are searching for answers are the question – what is universal credit uk phone number? But The process is relatively simple: you can start your application online (click here) or speak to a member of the Universal Credit helpline team by using our connection number below.

Once you have finished your Universal Credit application, you may need to book and attend an interview at Jobcentre Plus, but this is something that you will be informed after you finish your application.

New Universal Credit Claims

Over the course of the next few years, Universal Credit will replace many different forms of benefit – it is likely that if you are on these you will simply be transferred on to Universal Credit by the staff in Jobcentre. That’s why many people are searching for terms around universal credit uk phone number. This may be why you are looking for information around universal credit uk phone number. However, if you do need to start a new claim for Universal Credit, it is worth following the advice given above – or you can simply call the Universal Credit helpline. our call connection number below will forward your call to the main Universal Credit contact number.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Existing Universal Credit Claims

Looking to chat to a member of their team about an existing Univerdal Credit claim? You may need to speak to your local Jobcentre. Otherwise, it may be worth getting in touch with the Universal Credit phone number, a connection number for which is provided below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (including existing claims) (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit Contact Number

No matter your location, the Universal Credit contact number remains the same. The UC team deal with pretty much all enquiries through one central helpline. Universal Credit claimants in both your local area and elsewhere can get in touch with the UC helpline team by phoning up the main Universal Credit phone number. We have provided a call connection number to this in the table below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credits Payments

According to Gov.UK, Universal Credit payments for claimants are made monthly. This is regardless of whether you are claiming at Jobcentre at, or elsewhere.

The advice at the time of writing is as follows:

Universal Credit is paid once a month, usually into your bank, building society or credit union account.

Your payment can include an amount for housing, which you’ll usually need to pay to your landlord.

After your first payment, you will be paid on the same day of every month – for example, if you are paid first on the 21st June, your payment dates will then be 21st July, 21st August, 21st September etc etc.

Universal Credits first payment date for claimants

The way first payments are calculated are no different than to how they are elsewhere. It normally takes around 5 weeks to receive your first payment. This comprises a month to assess your eligibility, and then 7 days to process the payment.

Universal Credit Housing Benefit

There has been some controversy over housing payments for those claiming Universal Credit. However, the UK Government advice on the matter is as follows (as taken from Gov.UK)

You can get help paying for your housing if you’re eligible for Universal Credit. This is called your housing payment.

Your housing payment can help you pay:

  • your rent to a private landlord

  • your rent and some service charges if you rent from a housing association or local authority, for example council housing

  • interest payments on your mortgage and some service charges

    if you or your partner own the property you live in

It may be worth speaking to a Universal Credit support member to speak about what benefits those claiming UC are eligible to get in relation to Housing Benefit. You can find their call connect number below.

Universal Credit Rates

Want to know how much Universal Credit you will get? Many other people want to know information around universal credit uk phone number. There are a variety of different factors, whether you live or elsewhere. These are nationwide rates, and will effect any claimant at any Jobcentre.

Universal Credit Basic Allowance

Claimants are eligible for the following Universal Credit rates. These are calculated per household, and vary depending on your age and your marital status

  • Single claimant aged under 25: £251.77 per month
  • Single claimant aged 25 or over: £317.82 per month
  • Joint claimants both aged under 25: £395.20 per month
  • Joint claimants either aged 25 or over: £498.89 per month

Universal Credit additional elements

If you need to make a Universal Credit claim, you may be eligible for additional payments on top of your basic allowance. These include:

  • Child element
  • Childcare costs element
  • Limited capability for work element (abolished for most new claimants from 3 April 2017)
  • Limited capability for work-related activity element (LCWRA element)
  • Carer element
  • Housing costs element

Universal Credit award

The amount of Universal Credit you can be awarded depends on the location in the country you are in. The below is the maximum amount of Universal Credit you can earn per month.

  • £1,916.67 per month for a couple or a lone parent in Greater London; or
  • £1,666.67 per month for a couple or a lone parent outside Greater London; or
  • £1,284.17 per month for a single person with no children in Greater London; or
  • £1,116.67 per month for a single person with no children outside Greater London

Universal Credit Opening Times

If you are looking to contact the Universal Credit contact number team, their opening hours are listed as the following:

Day General Universal Credit opening hours
Monday 8am – 6pm
Tuesday 8am – 6pm
Wednesday 8am – 6pm
Thursday 8am – 6pm
Friday 8am – 6pm
Saturday Closed
Sunday Closed

This is true whether you are claiming Universal Credit, or elsewhere. The exact opening hours of any Jobcentre are not available on this page, but the central helpline should be able to answer most queries.

What is Universal Credit full service?

There is some confusion over what a Universal Credit full service are is, and if it effects those. As Universal Credit is done per Jobcentre, it more comes down to whether your claim is registered at your Jobcentre or elsewhere. For clarification, turn2us says that a full service area is classed as:

A full digital service area is sometimes called a “full service area” or a “digital service area”.

A full digital service area is an area where everyone who makes a new claim for any of the following benefits, has to claim Universal Credit online instead.

To find out if residents are effected, and Universal Credit claimants at the Jobcentre are classed as Full Service Universal Credit benefits claimers, you can enter your postcode at the Universal Credit Info website here.

Universal Credit sanctions

The Government website describes Universal Credit sanctions as follows:

If you fail to meet each of your responsibilities that you agreed in your commitment without good reason, you will have a cut in your benefit, known as a sanction.

This means your Universal Credit payments will be reduced for a set period, and the period of reduction will increase the more times that you fail to meet similar requirements, up to a maximum of 3 years.

There are four sanction levels: higher, medium, low and lowest.

9.1 Higher level

You will be sanctioned for 91 days for your first higher level sanction in any 364 day period, 182 days for your second, or 1095 days for your third if you:

  • have to meet the ‘work preparation requirement’ and you fail to take part in Mandatory Work Activity
  • have to meet the ‘work search requirement’ and you fail to apply for a particular job when told to do so
  • have to meet the ‘work availability requirement’ and you refuse a job offer
  • leave work or reduce your hours of work, whether voluntarily or due to ‘misconduct’ (while claiming Universal Credit or just before your claim)

There are special rules for how long your sanction will last if it is for leaving work before you claimed Universal Credit.

9.2 Medium level

You will be sanctioned for 28 days for your first medium level sanction in any 364 day period, or 91 days for your second if you have to meet either the:

  • work search requirement – and you fail to take all reasonable actions to find paid work or increase your earnings from work
  • work availability requirement – and you are not available to start work or attend interviews

9.3 Low level

They last until you do whatever you were sanctioned for failing to do, plus 7 days for your first low level sanction in any 364 day period, 14 days for your second, or 28 days for your third if you fail to:

  • attend or take part in a work-focused interview, and a lowest sanction level does not apply
  • attend or take part in a training course
  • take a specific action to get paid work, or to increase your earnings from work

9.4 Lowest level

These apply if you only have to meet the work-focused interview requirement, and you fail to attend or take part in a work-focused interview, they last until you take part in one.

Universal Credit exemptions

There are numerous Universal Credit exemptions – your the advisor at your local Jobcentre should be able to advise, as would the Universal Credit contact number helpline staff. This changed in early2019, according to Contact.Org.UK who now advise:

On 1st February the rule that exempts larger families from having to claim Universal Credit will be scrapped. If you try and make a new claim for a legacy benefit after that date, you will be told that this is no longer possible. You need to consider claiming Universal Credit instead, regardless of the fact that you have more than two children.

Many families will be worse off under Universal Credit than the benefits it is replacing, so get urgent advice if you have been thinking of making a new claim for a legacy benefit.

WHAT HAPPENS IF I DON’T TRY AND MAKE ANY NEW CLAIMS FOR BENEFIT?

If you are someone who already gets legacy benefits these will continue for the time being, as long as you have no changes that mean you need to claim Universal Credit. However the government plans to move all existing legacy benefit claimants onto Universal Credit before the end of 2023. This process will start after May 2019 but initially only 10,000 people will be moved to test the process. Most existing claimants won’t be moved onto Universal Credit until 2020-23.

Universal Credit forms

Here are the two Universal Credit forms (UC50) forms that were available from the Gov.UK website in late 2018. If you are looking to claim Universal Credit, these may be the forms you need – however, it would be worth asking your advisor at Jobcentre if you are unsure.

To download an English language Universal Credit claim form (UC50 form), click here.
To download a Welsh language Universal Credit claim form (UC50 form), click here.

According to Gov.UK, you should:

Fill in this form only if you’ve been asked to do a Work Capability Assessment.

You can either print the form and complete using a pen or you can:

  1. Save a copy of the form

  2. Open it in Adobe Acrobat Reader version 11 or later

  3. Fill it in on screen

  4. Print it and sign it

Universal Credit interview

If you are claiming Universal Credit, the chances are that your Universal Credit interview will take place at your local Jobcentre

According to Disability Rights UK:

Once you have claimed universal credit, you will be asked to attend an interview at your local Jobcentre Plus office. This is to confirm the information that you gave when you made the claim. You will need to take supporting documents to the interview (eg your passport or driving licence, to prove your identity).

If you are unfit for work, you will also need to take a self-certificate (for the first seven days) or a fit note.

A further interview will then be arranged: the ‘work search interview’. This may take place following the first interview, or on another day.

At the work search interview, you will see a DWP adviser called a ‘work coach’. The work coach will discuss your work prospects and the support you need. A claimant commitment will be drawn up.

If you are required to search for work as part of the claimant commitment, you will need to attend further interviews: ‘work search reviews’. These are to check your progress and to ensure that you are meeting the requirements set by your claimant commitment.

If you need to speak to someone about your Universal Credit interview at Jobcentre, a member of their main helpline team should be able to assist. You can contact them through our call connection number below, and they will be able to liaise with staff at your local Jobcentre to ensure that your Universal Credit interview query is resolved.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit entitlement

The amount of Universal Credit you are entitled to can vary enormously, depending on your circumstances. While someone at your local Jobcentre may be able to assist, sometimes it is good to get a firm idea of what you might be owed before you start a claim. MARIE CURIE have put together a fairly comprehensive review of what you might be eligible for below, which we have quoted below.

You’ll get a standard allowance and any extra amounts, depending on your circumstances.

The standard allowance is:

  • £251.77 a month if you’re single and under 25
  • £317.82 a month if you’re single and 25 or over
  • £395.20 a month (for you both) if you’re in a couple and both under 25
  • £498.89 a month (for you both) if you’re in a couple and either of you are 25 or over.

If you have a disability or health condition, or care for someone who does, you could get:

  • £336.20 a month if you aren’t able to work or prepare for work in the future
  • £126.11 a month if you aren’t able to work
  • £160.20 a month if you care for someone who is disabled.

You may also get extra amounts if you have children or housing costs. You can read more about what you’ll get at GOV.UK  or, if you live in Northern Ireland, nidirect.

As with other means-tested benefits, some earnings and income are taken into account in full, some in part and some ignored. For example, if you receive Disability Living Allowance (DLA), Attendance Allowance and Personal Independence Payment (PIP) these are not taken into account.

If your earnings or other income go up, the amount of Universal Credit will gradually be reduced.

If you’re on any of the existing means-tested benefits and are moved onto Universal Credit, you’ll normally keep the same level of benefit (if this is higher than Universal Credit) as long as your circumstances remain the same. This is called transitional protection.

Extra Universal Credit for having a disability or health condition

If you or your partner has a disability or health condition that either prevents you from working or limits the amount of work you can do, you may be eligible for extra amounts.

The only way to get extra Universal Credit for having a disability or health condition is if the Department for Work and Pensions (DWP) decides that you have a limited capability for work-related activity. This is tested under the work capability assessment – similar to the assessment used for Employment Support Allowance. If you have a limited capability for work-related activity, you will be put in the support group of claimants. In this group, as well as having more Universal Credit, you will also not be expected to meet work-related conditions to keep the benefit in full.

The benefit cap

There is a limit on the total amount of benefit that most people aged 16 to 64 can get. This is called the benefit cap.

How much you get for certain benefits may go down to make sure you don’t get more than the cap amount. This will apply if you get Universal Credit.

If you would like to get a more precise idea of what you may be eligible to claim in Universal Credit if you are a local resident, you can use Entitledto’s benefits calculator by clicking here.

Universal Credit joint claims

There are many couples who may make Universal Credit joint claims. according to Money Advice Service, a joint claim should be made by people who fit under the following:

Universal Credit replaces some existing benefits and tax credits for people of working age who are either out of work or working and on a low income.

You can make the claim separately or together. If you fill out the online form on behalf of your spouse or partner you will need to enter their details too.

You might be asked to claim Universal Credit as a couple if you live in the same household and are:

  • married
  • civil partners
  • living together as if you’re married.

In addition Gov.UK, if you need to make a joint claim, here is the advice they offer:

If you are part of a couple you and your partner will need to make a joint claim for Universal Credit. Only one member of the couple will complete the claim form, but that person will need to enter details for both of you.

If one of you isn’t eligible, their capital and income may still be taken into account.

You can make a joint Universal Credit claim online, at your local Jobcentre or via the Universal Credit helpline number. We have provided a call connection service number below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit regulations

The full Universal Credit regulations and legislation can be read on the Gov.UK website here.

You can read Housing.org.uk’s briefing on the regulations by clicking here.

The Universal Credit regulations came into force 29 April 2013 to coincide with the first claims for Universal Credit in the North West pathfinder area.

Universal Credit overpayments

A Universal Credit overpayment is not unknown – and may be related to your search for universal credit uk phone number – and can happen anywhere. If you think this may have been the case with you, please be aware that an overpayment is classed as the following:

  • A benefit you are not entitled to, or
  • More benefit than you are entitled to

There are a variety of reasons why this may occur. Some of the reasons why a Universal Credit claimant may have been overpaid include:

  • You gave incorrect information when you claimed your benefit
  • You did not report a change in your circumstances
  • The benefits office made an administrative error
  • Information that you gave the benefit office was not taken into account correctly.

You will have to repayment the Universal Credit benefit payment if it was caused by your own

  • Misrepresentation
  • Failure to disclose proper information.

Overpayments are recovered from Universal Credit claimants through the following means:

  • Making deductions from your benefit payments
  • Taking it out of benefits that are owed to you
  • Taking amounts directly out of your wages
  • Getting a Court order for debt recovery

If you fear that you have been overpaid, it may be worth getting contact with Jobcentre, or it could be worth contacting the main Jobcentre helpline number. You could also contact the Universal Credit team, who are able to advise claimants. Both can be phoned through our call connection numbers, as shown below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit – budgeting advances

Budgeting Loans are an option for people who are claiming benefits and have imminent things that need paying for that may not be covered by their current benefits payments. These can include:

  • furniture or household items (for example, washing machines or other ‘white goods’)

  • clothes or footwear

  • rent in advance

  • costs linked to moving house

  • maintenance, improvements or security for your home

  • travelling costs within the UK

  • costs linked to getting a new job

  • maternity costs

  • funeral costs

  • repaying hire purchase loans

  • repaying loans taken for the above items

If you are on Universal Credit, please be aware that you must claim for a Budgeting Advance instead – see below for this.

If you are a claimant Jobcentre and need a Budgeting Loan, you can pick up a claim form from the main office, which is located at:

You can also download a Budgeting Loan claim form below:

To download an interactive Budgeting Loan claim form (SF500 form) that can be filled out on your computer and printed, please click here.
To download a Budgeting Loan claim form (SF500) that you can print off and fill out in pen, click here.

These will then need to be either sent or delivered by hand to Jobcentre (if this is, of course, your local Jobcentre Plus location).

You can also make a Budgeting Loan claim over the phone – find the contact details below.

Department Contact Details
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge
Budgeting Loans information from Gov.UK Click here

Universal Credit and rent

Please see Universal Credit and Housing Benefit, as above.

All contact details for Jobcentre

Below is a complete list of all our call forwarding numbers for relevant departments that should be able to assist with your Jobcentre Plus enquiry.

Department Call Forwarding Number
Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Jobcentre Appointments (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Job Seeker’s Allowance Claims (New Claims & Existing) (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Employment & Support Allowance (this is a call forwarding service) 0905 481 0002
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Income Support Incapacity Benefit (this is a call forwarding service) 0843 507 2318
Calls cost 7p per minute plus your network access charge
Universal Credit (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit (New Claims & Appointments) (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Social Fund (this is a call forwarding service) 0843 507 2918
Calls cost 7p per minute plus your network access charge
Maternity Allowance (this is a call forwarding service) 0843 507 2914
Calls cost 7p per minute plus your network access charge
Personal Independence Payment (this is a call forwarding service) 0903 871 2350
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
National Insurance Number helpline (this is a call forwarding service) 0903 871 2359
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Budgeting Advance (this is a call forwarding service) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge

What is the universal credit verification number? | Universal Credit Information

Looking for information around universal credit verification number? You maybe be able to find a direct phone number to call using the UK Government website here, or you can connect to the main Universal Credit helpline number by using our call connection service number below. Please be aware, we are completely unaffiliated to Universal Credit, Department for Work and Pensions, or any other organisation listed on this website, and we simply offer a call connection service. Calls using our call connection service are charged at £1.50 connection fee, plus £1.50 per minute, plus your network access charges.


(Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.)

This website and any 0843 telephone numbers therein are operated by e-Call Connect Ltd and is not affiliated with, or operated by, any organisation listed on this site. Any 09 numbers are operated by 118 Connect Limited, who can be contacted by calling 0330 332 7663. A direct number can be obtained from the Gov.UK website at no or lower cost by clicking here. If you do not wish to use this connection service, are disconnected or put on hold, we recommend you call using a direct number which can be found in the link above.

Looking for information about claiming Universal Credit, or needing to find details around universal credit verification number? We’ve got most things you need to know about claiming Universal Credit. This can be done through most Jobcentres – you can use our table of contents below to jump to the section you need.

Please note: this site is not affiliated with Jobcentre, DWP, or any organisation mentioned. The information provided is advisory, and any phone numbers listed are call connection numbers.

Contents

Universal Credit at Jobcentre
New Universal Credit Claims
Existing Universal Credit Claims
Universal Credit Contact Number
Universal Credits Payments
Universal Credits first payment date for claimants
Universal Credit Housing Benefit
Universal Credit Rates
Universal Credit Basic Allowance
Universal Credit additional elements
Universal Credit award
What is Universal Credit full service?
Universal Credit sanctions
Universal Credit exemptions
Universal Credit forms
Universal Credit interview
Universal Credit entitlement
Universal Credit joint claims
Universal Credit regulations
Universal Credit overpayments
Universal Credit – budgeting advances
Jobcentre Address
Jobcentre Postcode
Jobcentre Contact Number
Jobcentre Opening Hours
Jobcentre NOMIS code
All contact details for Jobcentre

Universal Credit at Jobcentre

It is becoming clear that Jobcentre Plus will be the ones who are processing Universal Credit claims – which, despite protests, seems to be going ahead pretty much as planned. This is why we’re seeing an increased number of searches for universal credit verification number, amongst other things. The UK Government is attempting to move most benefits payments on to Universal Credit – and so it is likely that it will be the main way through which people receive benefits in the future.

While there has been some pushback to the move to Universal Credit, it seems as though the Jobcentre, as well as every other location, will soon be exclusively using Universal Credit.  This means it will be replacing most of the benefits that claimants in the UK have got used to – another reason why queries around the Universal Credit term, including universal credit verification number are on the rise. According to the most recent advice from Citizens Advice, Universal Credit will replace:

  • Housing Benefit

  • income-related Employment and Support Allowance (ESA)

  • income-based Jobseeker’s Allowance (JSA)

  • Child Tax Credit

  • Working Tax Credit

  • Income Support

These are known as ‘legacy benefits’. If you’re thinking of claiming one of these benefits for the first time, you might need to apply for Universal Credit instead. It depends where you live – check if you’re eligible for Universal Credit. You can also find out when Universal Credit is coming to your area on GOV.UK.

If you are looking to claim Universal Credit, or would simply like some more information around universal credit verification number, or would simply like the Jobcentre to move you over from one of the benefits mentioned above on to Universal Credit, it may be advisable to phone the central Jobcentre helpline in order to speak to an adviser about how best to go about this. Of course, yourself and many other people are looking for answers around “what is universal credit verification number?” – and this could be relatively simply solved. You can speak to a Universal Credit helpline representative by calling our call forwarding number, which will connect through to the main support helpline.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Claiming Universal Credit

There are various ways to claim Universal Credit -which is good. Of course, many people are searching for answers are the question – what is universal credit verification number? But The process is relatively simple: you can start your application online (click here) or speak to a member of the Universal Credit helpline team by using our connection number below.

Once you have finished your Universal Credit application, you may need to book and attend an interview at Jobcentre Plus, but this is something that you will be informed after you finish your application.

New Universal Credit Claims

Over the course of the next few years, Universal Credit will replace many different forms of benefit – it is likely that if you are on these you will simply be transferred on to Universal Credit by the staff in Jobcentre. That’s why many people are searching for terms around universal credit verification number. This may be why you are looking for information around universal credit verification number. However, if you do need to start a new claim for Universal Credit, it is worth following the advice given above – or you can simply call the Universal Credit helpline. our call connection number below will forward your call to the main Universal Credit contact number.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Existing Universal Credit Claims

Looking to chat to a member of their team about an existing Univerdal Credit claim? You may need to speak to your local Jobcentre. Otherwise, it may be worth getting in touch with the Universal Credit phone number, a connection number for which is provided below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (including existing claims) (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit Contact Number

No matter your location, the Universal Credit contact number remains the same. The UC team deal with pretty much all enquiries through one central helpline. Universal Credit claimants in both your local area and elsewhere can get in touch with the UC helpline team by phoning up the main Universal Credit phone number. We have provided a call connection number to this in the table below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credits Payments

According to Gov.UK, Universal Credit payments for claimants are made monthly. This is regardless of whether you are claiming at Jobcentre at, or elsewhere.

The advice at the time of writing is as follows:

Universal Credit is paid once a month, usually into your bank, building society or credit union account.

Your payment can include an amount for housing, which you’ll usually need to pay to your landlord.

After your first payment, you will be paid on the same day of every month – for example, if you are paid first on the 21st June, your payment dates will then be 21st July, 21st August, 21st September etc etc.

Universal Credits first payment date for claimants

The way first payments are calculated are no different than to how they are elsewhere. It normally takes around 5 weeks to receive your first payment. This comprises a month to assess your eligibility, and then 7 days to process the payment.

Universal Credit Housing Benefit

There has been some controversy over housing payments for those claiming Universal Credit. However, the UK Government advice on the matter is as follows (as taken from Gov.UK)

You can get help paying for your housing if you’re eligible for Universal Credit. This is called your housing payment.

Your housing payment can help you pay:

  • your rent to a private landlord

  • your rent and some service charges if you rent from a housing association or local authority, for example council housing

  • interest payments on your mortgage and some service charges

    if you or your partner own the property you live in

It may be worth speaking to a Universal Credit support member to speak about what benefits those claiming UC are eligible to get in relation to Housing Benefit. You can find their call connect number below.

Universal Credit Rates

Want to know how much Universal Credit you will get? Many other people want to know information around universal credit verification number. There are a variety of different factors, whether you live or elsewhere. These are nationwide rates, and will effect any claimant at any Jobcentre.

Universal Credit Basic Allowance

Claimants are eligible for the following Universal Credit rates. These are calculated per household, and vary depending on your age and your marital status

  • Single claimant aged under 25: £251.77 per month
  • Single claimant aged 25 or over: £317.82 per month
  • Joint claimants both aged under 25: £395.20 per month
  • Joint claimants either aged 25 or over: £498.89 per month

Universal Credit additional elements

If you need to make a Universal Credit claim, you may be eligible for additional payments on top of your basic allowance. These include:

  • Child element
  • Childcare costs element
  • Limited capability for work element (abolished for most new claimants from 3 April 2017)
  • Limited capability for work-related activity element (LCWRA element)
  • Carer element
  • Housing costs element

Universal Credit award

The amount of Universal Credit you can be awarded depends on the location in the country you are in. The below is the maximum amount of Universal Credit you can earn per month.

  • £1,916.67 per month for a couple or a lone parent in Greater London; or
  • £1,666.67 per month for a couple or a lone parent outside Greater London; or
  • £1,284.17 per month for a single person with no children in Greater London; or
  • £1,116.67 per month for a single person with no children outside Greater London

Universal Credit Opening Times

If you are looking to contact the Universal Credit contact number team, their opening hours are listed as the following:

Day General Universal Credit opening hours
Monday 8am – 6pm
Tuesday 8am – 6pm
Wednesday 8am – 6pm
Thursday 8am – 6pm
Friday 8am – 6pm
Saturday Closed
Sunday Closed

This is true whether you are claiming Universal Credit, or elsewhere. The exact opening hours of any Jobcentre are not available on this page, but the central helpline should be able to answer most queries.

What is Universal Credit full service?

There is some confusion over what a Universal Credit full service are is, and if it effects those. As Universal Credit is done per Jobcentre, it more comes down to whether your claim is registered at your Jobcentre or elsewhere. For clarification, turn2us says that a full service area is classed as:

A full digital service area is sometimes called a “full service area” or a “digital service area”.

A full digital service area is an area where everyone who makes a new claim for any of the following benefits, has to claim Universal Credit online instead.

To find out if residents are effected, and Universal Credit claimants at the Jobcentre are classed as Full Service Universal Credit benefits claimers, you can enter your postcode at the Universal Credit Info website here.

Universal Credit sanctions

The Government website describes Universal Credit sanctions as follows:

If you fail to meet each of your responsibilities that you agreed in your commitment without good reason, you will have a cut in your benefit, known as a sanction.

This means your Universal Credit payments will be reduced for a set period, and the period of reduction will increase the more times that you fail to meet similar requirements, up to a maximum of 3 years.

There are four sanction levels: higher, medium, low and lowest.

9.1 Higher level

You will be sanctioned for 91 days for your first higher level sanction in any 364 day period, 182 days for your second, or 1095 days for your third if you:

  • have to meet the ‘work preparation requirement’ and you fail to take part in Mandatory Work Activity
  • have to meet the ‘work search requirement’ and you fail to apply for a particular job when told to do so
  • have to meet the ‘work availability requirement’ and you refuse a job offer
  • leave work or reduce your hours of work, whether voluntarily or due to ‘misconduct’ (while claiming Universal Credit or just before your claim)

There are special rules for how long your sanction will last if it is for leaving work before you claimed Universal Credit.

9.2 Medium level

You will be sanctioned for 28 days for your first medium level sanction in any 364 day period, or 91 days for your second if you have to meet either the:

  • work search requirement – and you fail to take all reasonable actions to find paid work or increase your earnings from work
  • work availability requirement – and you are not available to start work or attend interviews

9.3 Low level

They last until you do whatever you were sanctioned for failing to do, plus 7 days for your first low level sanction in any 364 day period, 14 days for your second, or 28 days for your third if you fail to:

  • attend or take part in a work-focused interview, and a lowest sanction level does not apply
  • attend or take part in a training course
  • take a specific action to get paid work, or to increase your earnings from work

9.4 Lowest level

These apply if you only have to meet the work-focused interview requirement, and you fail to attend or take part in a work-focused interview, they last until you take part in one.

Universal Credit exemptions

There are numerous Universal Credit exemptions – your the advisor at your local Jobcentre should be able to advise, as would the Universal Credit contact number helpline staff. This changed in early2019, according to Contact.Org.UK who now advise:

On 1st February the rule that exempts larger families from having to claim Universal Credit will be scrapped. If you try and make a new claim for a legacy benefit after that date, you will be told that this is no longer possible. You need to consider claiming Universal Credit instead, regardless of the fact that you have more than two children.

Many families will be worse off under Universal Credit than the benefits it is replacing, so get urgent advice if you have been thinking of making a new claim for a legacy benefit.

WHAT HAPPENS IF I DON’T TRY AND MAKE ANY NEW CLAIMS FOR BENEFIT?

If you are someone who already gets legacy benefits these will continue for the time being, as long as you have no changes that mean you need to claim Universal Credit. However the government plans to move all existing legacy benefit claimants onto Universal Credit before the end of 2023. This process will start after May 2019 but initially only 10,000 people will be moved to test the process. Most existing claimants won’t be moved onto Universal Credit until 2020-23.

Universal Credit forms

Here are the two Universal Credit forms (UC50) forms that were available from the Gov.UK website in late 2018. If you are looking to claim Universal Credit, these may be the forms you need – however, it would be worth asking your advisor at Jobcentre if you are unsure.

To download an English language Universal Credit claim form (UC50 form), click here.
To download a Welsh language Universal Credit claim form (UC50 form), click here.

According to Gov.UK, you should:

Fill in this form only if you’ve been asked to do a Work Capability Assessment.

You can either print the form and complete using a pen or you can:

  1. Save a copy of the form

  2. Open it in Adobe Acrobat Reader version 11 or later

  3. Fill it in on screen

  4. Print it and sign it

Universal Credit interview

If you are claiming Universal Credit, the chances are that your Universal Credit interview will take place at your local Jobcentre

According to Disability Rights UK:

Once you have claimed universal credit, you will be asked to attend an interview at your local Jobcentre Plus office. This is to confirm the information that you gave when you made the claim. You will need to take supporting documents to the interview (eg your passport or driving licence, to prove your identity).

If you are unfit for work, you will also need to take a self-certificate (for the first seven days) or a fit note.

A further interview will then be arranged: the ‘work search interview’. This may take place following the first interview, or on another day.

At the work search interview, you will see a DWP adviser called a ‘work coach’. The work coach will discuss your work prospects and the support you need. A claimant commitment will be drawn up.

If you are required to search for work as part of the claimant commitment, you will need to attend further interviews: ‘work search reviews’. These are to check your progress and to ensure that you are meeting the requirements set by your claimant commitment.

If you need to speak to someone about your Universal Credit interview at Jobcentre, a member of their main helpline team should be able to assist. You can contact them through our call connection number below, and they will be able to liaise with staff at your local Jobcentre to ensure that your Universal Credit interview query is resolved.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit entitlement

The amount of Universal Credit you are entitled to can vary enormously, depending on your circumstances. While someone at your local Jobcentre may be able to assist, sometimes it is good to get a firm idea of what you might be owed before you start a claim. MARIE CURIE have put together a fairly comprehensive review of what you might be eligible for below, which we have quoted below.

You’ll get a standard allowance and any extra amounts, depending on your circumstances.

The standard allowance is:

  • £251.77 a month if you’re single and under 25
  • £317.82 a month if you’re single and 25 or over
  • £395.20 a month (for you both) if you’re in a couple and both under 25
  • £498.89 a month (for you both) if you’re in a couple and either of you are 25 or over.

If you have a disability or health condition, or care for someone who does, you could get:

  • £336.20 a month if you aren’t able to work or prepare for work in the future
  • £126.11 a month if you aren’t able to work
  • £160.20 a month if you care for someone who is disabled.

You may also get extra amounts if you have children or housing costs. You can read more about what you’ll get at GOV.UK  or, if you live in Northern Ireland, nidirect.

As with other means-tested benefits, some earnings and income are taken into account in full, some in part and some ignored. For example, if you receive Disability Living Allowance (DLA), Attendance Allowance and Personal Independence Payment (PIP) these are not taken into account.

If your earnings or other income go up, the amount of Universal Credit will gradually be reduced.

If you’re on any of the existing means-tested benefits and are moved onto Universal Credit, you’ll normally keep the same level of benefit (if this is higher than Universal Credit) as long as your circumstances remain the same. This is called transitional protection.

Extra Universal Credit for having a disability or health condition

If you or your partner has a disability or health condition that either prevents you from working or limits the amount of work you can do, you may be eligible for extra amounts.

The only way to get extra Universal Credit for having a disability or health condition is if the Department for Work and Pensions (DWP) decides that you have a limited capability for work-related activity. This is tested under the work capability assessment – similar to the assessment used for Employment Support Allowance. If you have a limited capability for work-related activity, you will be put in the support group of claimants. In this group, as well as having more Universal Credit, you will also not be expected to meet work-related conditions to keep the benefit in full.

The benefit cap

There is a limit on the total amount of benefit that most people aged 16 to 64 can get. This is called the benefit cap.

How much you get for certain benefits may go down to make sure you don’t get more than the cap amount. This will apply if you get Universal Credit.

If you would like to get a more precise idea of what you may be eligible to claim in Universal Credit if you are a local resident, you can use Entitledto’s benefits calculator by clicking here.

Universal Credit joint claims

There are many couples who may make Universal Credit joint claims. according to Money Advice Service, a joint claim should be made by people who fit under the following:

Universal Credit replaces some existing benefits and tax credits for people of working age who are either out of work or working and on a low income.

You can make the claim separately or together. If you fill out the online form on behalf of your spouse or partner you will need to enter their details too.

You might be asked to claim Universal Credit as a couple if you live in the same household and are:

  • married
  • civil partners
  • living together as if you’re married.

In addition Gov.UK, if you need to make a joint claim, here is the advice they offer:

If you are part of a couple you and your partner will need to make a joint claim for Universal Credit. Only one member of the couple will complete the claim form, but that person will need to enter details for both of you.

If one of you isn’t eligible, their capital and income may still be taken into account.

You can make a joint Universal Credit claim online, at your local Jobcentre or via the Universal Credit helpline number. We have provided a call connection service number below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit regulations

The full Universal Credit regulations and legislation can be read on the Gov.UK website here.

You can read Housing.org.uk’s briefing on the regulations by clicking here.

The Universal Credit regulations came into force 29 April 2013 to coincide with the first claims for Universal Credit in the North West pathfinder area.

Universal Credit overpayments

A Universal Credit overpayment is not unknown – and may be related to your search for universal credit verification number – and can happen anywhere. If you think this may have been the case with you, please be aware that an overpayment is classed as the following:

  • A benefit you are not entitled to, or
  • More benefit than you are entitled to

There are a variety of reasons why this may occur. Some of the reasons why a Universal Credit claimant may have been overpaid include:

  • You gave incorrect information when you claimed your benefit
  • You did not report a change in your circumstances
  • The benefits office made an administrative error
  • Information that you gave the benefit office was not taken into account correctly.

You will have to repayment the Universal Credit benefit payment if it was caused by your own

  • Misrepresentation
  • Failure to disclose proper information.

Overpayments are recovered from Universal Credit claimants through the following means:

  • Making deductions from your benefit payments
  • Taking it out of benefits that are owed to you
  • Taking amounts directly out of your wages
  • Getting a Court order for debt recovery

If you fear that you have been overpaid, it may be worth getting contact with Jobcentre, or it could be worth contacting the main Jobcentre helpline number. You could also contact the Universal Credit team, who are able to advise claimants. Both can be phoned through our call connection numbers, as shown below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit – budgeting advances

Budgeting Loans are an option for people who are claiming benefits and have imminent things that need paying for that may not be covered by their current benefits payments. These can include:

  • furniture or household items (for example, washing machines or other ‘white goods’)

  • clothes or footwear

  • rent in advance

  • costs linked to moving house

  • maintenance, improvements or security for your home

  • travelling costs within the UK

  • costs linked to getting a new job

  • maternity costs

  • funeral costs

  • repaying hire purchase loans

  • repaying loans taken for the above items

If you are on Universal Credit, please be aware that you must claim for a Budgeting Advance instead – see below for this.

If you are a claimant Jobcentre and need a Budgeting Loan, you can pick up a claim form from the main office, which is located at:

You can also download a Budgeting Loan claim form below:

To download an interactive Budgeting Loan claim form (SF500 form) that can be filled out on your computer and printed, please click here.
To download a Budgeting Loan claim form (SF500) that you can print off and fill out in pen, click here.

These will then need to be either sent or delivered by hand to Jobcentre (if this is, of course, your local Jobcentre Plus location).

You can also make a Budgeting Loan claim over the phone – find the contact details below.

Department Contact Details
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge
Budgeting Loans information from Gov.UK Click here

Universal Credit and rent

Please see Universal Credit and Housing Benefit, as above.

All contact details for Jobcentre

Below is a complete list of all our call forwarding numbers for relevant departments that should be able to assist with your Jobcentre Plus enquiry.

Department Call Forwarding Number
Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Jobcentre Appointments (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Job Seeker’s Allowance Claims (New Claims & Existing) (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Employment & Support Allowance (this is a call forwarding service) 0905 481 0002
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Income Support Incapacity Benefit (this is a call forwarding service) 0843 507 2318
Calls cost 7p per minute plus your network access charge
Universal Credit (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit (New Claims & Appointments) (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Social Fund (this is a call forwarding service) 0843 507 2918
Calls cost 7p per minute plus your network access charge
Maternity Allowance (this is a call forwarding service) 0843 507 2914
Calls cost 7p per minute plus your network access charge
Personal Independence Payment (this is a call forwarding service) 0903 871 2350
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
National Insurance Number helpline (this is a call forwarding service) 0903 871 2359
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Budgeting Advance (this is a call forwarding service) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge

What is the universal credit verification phone number? | Universal Credit Information

Looking for information around universal credit verification phone number? You maybe be able to find a direct phone number to call using the UK Government website here, or you can connect to the main Universal Credit helpline number by using our call connection service number below. Please be aware, we are completely unaffiliated to Universal Credit, Department for Work and Pensions, or any other organisation listed on this website, and we simply offer a call connection service. Calls using our call connection service are charged at £1.50 connection fee, plus £1.50 per minute, plus your network access charges.


(Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.)

This website and any 0843 telephone numbers therein are operated by e-Call Connect Ltd and is not affiliated with, or operated by, any organisation listed on this site. Any 09 numbers are operated by 118 Connect Limited, who can be contacted by calling 0330 332 7663. A direct number can be obtained from the Gov.UK website at no or lower cost by clicking here. If you do not wish to use this connection service, are disconnected or put on hold, we recommend you call using a direct number which can be found in the link above.

Looking for information about claiming Universal Credit, or needing to find details around universal credit verification phone number? We’ve got most things you need to know about claiming Universal Credit. This can be done through most Jobcentres – you can use our table of contents below to jump to the section you need.

Please note: this site is not affiliated with Jobcentre, DWP, or any organisation mentioned. The information provided is advisory, and any phone numbers listed are call connection numbers.

Contents

Universal Credit at Jobcentre
New Universal Credit Claims
Existing Universal Credit Claims
Universal Credit Contact Number
Universal Credits Payments
Universal Credits first payment date for claimants
Universal Credit Housing Benefit
Universal Credit Rates
Universal Credit Basic Allowance
Universal Credit additional elements
Universal Credit award
What is Universal Credit full service?
Universal Credit sanctions
Universal Credit exemptions
Universal Credit forms
Universal Credit interview
Universal Credit entitlement
Universal Credit joint claims
Universal Credit regulations
Universal Credit overpayments
Universal Credit – budgeting advances
Jobcentre Address
Jobcentre Postcode
Jobcentre Contact Number
Jobcentre Opening Hours
Jobcentre NOMIS code
All contact details for Jobcentre

Universal Credit at Jobcentre

It is becoming clear that Jobcentre Plus will be the ones who are processing Universal Credit claims – which, despite protests, seems to be going ahead pretty much as planned. This is why we’re seeing an increased number of searches for universal credit verification phone number, amongst other things. The UK Government is attempting to move most benefits payments on to Universal Credit – and so it is likely that it will be the main way through which people receive benefits in the future.

While there has been some pushback to the move to Universal Credit, it seems as though the Jobcentre, as well as every other location, will soon be exclusively using Universal Credit.  This means it will be replacing most of the benefits that claimants in the UK have got used to – another reason why queries around the Universal Credit term, including universal credit verification phone number are on the rise. According to the most recent advice from Citizens Advice, Universal Credit will replace:

  • Housing Benefit

  • income-related Employment and Support Allowance (ESA)

  • income-based Jobseeker’s Allowance (JSA)

  • Child Tax Credit

  • Working Tax Credit

  • Income Support

These are known as ‘legacy benefits’. If you’re thinking of claiming one of these benefits for the first time, you might need to apply for Universal Credit instead. It depends where you live – check if you’re eligible for Universal Credit. You can also find out when Universal Credit is coming to your area on GOV.UK.

If you are looking to claim Universal Credit, or would simply like some more information around universal credit verification phone number, or would simply like the Jobcentre to move you over from one of the benefits mentioned above on to Universal Credit, it may be advisable to phone the central Jobcentre helpline in order to speak to an adviser about how best to go about this. Of course, yourself and many other people are looking for answers around “what is universal credit verification phone number?” – and this could be relatively simply solved. You can speak to a Universal Credit helpline representative by calling our call forwarding number, which will connect through to the main support helpline.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Claiming Universal Credit

There are various ways to claim Universal Credit -which is good. Of course, many people are searching for answers are the question – what is universal credit verification phone number? But The process is relatively simple: you can start your application online (click here) or speak to a member of the Universal Credit helpline team by using our connection number below.

Once you have finished your Universal Credit application, you may need to book and attend an interview at Jobcentre Plus, but this is something that you will be informed after you finish your application.

New Universal Credit Claims

Over the course of the next few years, Universal Credit will replace many different forms of benefit – it is likely that if you are on these you will simply be transferred on to Universal Credit by the staff in Jobcentre. That’s why many people are searching for terms around universal credit verification phone number. This may be why you are looking for information around universal credit verification phone number. However, if you do need to start a new claim for Universal Credit, it is worth following the advice given above – or you can simply call the Universal Credit helpline. our call connection number below will forward your call to the main Universal Credit contact number.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Existing Universal Credit Claims

Looking to chat to a member of their team about an existing Univerdal Credit claim? You may need to speak to your local Jobcentre. Otherwise, it may be worth getting in touch with the Universal Credit phone number, a connection number for which is provided below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (including existing claims) (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit Contact Number

No matter your location, the Universal Credit contact number remains the same. The UC team deal with pretty much all enquiries through one central helpline. Universal Credit claimants in both your local area and elsewhere can get in touch with the UC helpline team by phoning up the main Universal Credit phone number. We have provided a call connection number to this in the table below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credits Payments

According to Gov.UK, Universal Credit payments for claimants are made monthly. This is regardless of whether you are claiming at Jobcentre at, or elsewhere.

The advice at the time of writing is as follows:

Universal Credit is paid once a month, usually into your bank, building society or credit union account.

Your payment can include an amount for housing, which you’ll usually need to pay to your landlord.

After your first payment, you will be paid on the same day of every month – for example, if you are paid first on the 21st June, your payment dates will then be 21st July, 21st August, 21st September etc etc.

Universal Credits first payment date for claimants

The way first payments are calculated are no different than to how they are elsewhere. It normally takes around 5 weeks to receive your first payment. This comprises a month to assess your eligibility, and then 7 days to process the payment.

Universal Credit Housing Benefit

There has been some controversy over housing payments for those claiming Universal Credit. However, the UK Government advice on the matter is as follows (as taken from Gov.UK)

You can get help paying for your housing if you’re eligible for Universal Credit. This is called your housing payment.

Your housing payment can help you pay:

  • your rent to a private landlord

  • your rent and some service charges if you rent from a housing association or local authority, for example council housing

  • interest payments on your mortgage and some service charges

    if you or your partner own the property you live in

It may be worth speaking to a Universal Credit support member to speak about what benefits those claiming UC are eligible to get in relation to Housing Benefit. You can find their call connect number below.

Universal Credit Rates

Want to know how much Universal Credit you will get? Many other people want to know information around universal credit verification phone number. There are a variety of different factors, whether you live or elsewhere. These are nationwide rates, and will effect any claimant at any Jobcentre.

Universal Credit Basic Allowance

Claimants are eligible for the following Universal Credit rates. These are calculated per household, and vary depending on your age and your marital status

  • Single claimant aged under 25: £251.77 per month
  • Single claimant aged 25 or over: £317.82 per month
  • Joint claimants both aged under 25: £395.20 per month
  • Joint claimants either aged 25 or over: £498.89 per month

Universal Credit additional elements

If you need to make a Universal Credit claim, you may be eligible for additional payments on top of your basic allowance. These include:

  • Child element
  • Childcare costs element
  • Limited capability for work element (abolished for most new claimants from 3 April 2017)
  • Limited capability for work-related activity element (LCWRA element)
  • Carer element
  • Housing costs element

Universal Credit award

The amount of Universal Credit you can be awarded depends on the location in the country you are in. The below is the maximum amount of Universal Credit you can earn per month.

  • £1,916.67 per month for a couple or a lone parent in Greater London; or
  • £1,666.67 per month for a couple or a lone parent outside Greater London; or
  • £1,284.17 per month for a single person with no children in Greater London; or
  • £1,116.67 per month for a single person with no children outside Greater London

Universal Credit Opening Times

If you are looking to contact the Universal Credit contact number team, their opening hours are listed as the following:

Day General Universal Credit opening hours
Monday 8am – 6pm
Tuesday 8am – 6pm
Wednesday 8am – 6pm
Thursday 8am – 6pm
Friday 8am – 6pm
Saturday Closed
Sunday Closed

This is true whether you are claiming Universal Credit, or elsewhere. The exact opening hours of any Jobcentre are not available on this page, but the central helpline should be able to answer most queries.

What is Universal Credit full service?

There is some confusion over what a Universal Credit full service are is, and if it effects those. As Universal Credit is done per Jobcentre, it more comes down to whether your claim is registered at your Jobcentre or elsewhere. For clarification, turn2us says that a full service area is classed as:

A full digital service area is sometimes called a “full service area” or a “digital service area”.

A full digital service area is an area where everyone who makes a new claim for any of the following benefits, has to claim Universal Credit online instead.

To find out if residents are effected, and Universal Credit claimants at the Jobcentre are classed as Full Service Universal Credit benefits claimers, you can enter your postcode at the Universal Credit Info website here.

Universal Credit sanctions

The Government website describes Universal Credit sanctions as follows:

If you fail to meet each of your responsibilities that you agreed in your commitment without good reason, you will have a cut in your benefit, known as a sanction.

This means your Universal Credit payments will be reduced for a set period, and the period of reduction will increase the more times that you fail to meet similar requirements, up to a maximum of 3 years.

There are four sanction levels: higher, medium, low and lowest.

9.1 Higher level

You will be sanctioned for 91 days for your first higher level sanction in any 364 day period, 182 days for your second, or 1095 days for your third if you:

  • have to meet the ‘work preparation requirement’ and you fail to take part in Mandatory Work Activity
  • have to meet the ‘work search requirement’ and you fail to apply for a particular job when told to do so
  • have to meet the ‘work availability requirement’ and you refuse a job offer
  • leave work or reduce your hours of work, whether voluntarily or due to ‘misconduct’ (while claiming Universal Credit or just before your claim)

There are special rules for how long your sanction will last if it is for leaving work before you claimed Universal Credit.

9.2 Medium level

You will be sanctioned for 28 days for your first medium level sanction in any 364 day period, or 91 days for your second if you have to meet either the:

  • work search requirement – and you fail to take all reasonable actions to find paid work or increase your earnings from work
  • work availability requirement – and you are not available to start work or attend interviews

9.3 Low level

They last until you do whatever you were sanctioned for failing to do, plus 7 days for your first low level sanction in any 364 day period, 14 days for your second, or 28 days for your third if you fail to:

  • attend or take part in a work-focused interview, and a lowest sanction level does not apply
  • attend or take part in a training course
  • take a specific action to get paid work, or to increase your earnings from work

9.4 Lowest level

These apply if you only have to meet the work-focused interview requirement, and you fail to attend or take part in a work-focused interview, they last until you take part in one.

Universal Credit exemptions

There are numerous Universal Credit exemptions – your the advisor at your local Jobcentre should be able to advise, as would the Universal Credit contact number helpline staff. This changed in early2019, according to Contact.Org.UK who now advise:

On 1st February the rule that exempts larger families from having to claim Universal Credit will be scrapped. If you try and make a new claim for a legacy benefit after that date, you will be told that this is no longer possible. You need to consider claiming Universal Credit instead, regardless of the fact that you have more than two children.

Many families will be worse off under Universal Credit than the benefits it is replacing, so get urgent advice if you have been thinking of making a new claim for a legacy benefit.

WHAT HAPPENS IF I DON’T TRY AND MAKE ANY NEW CLAIMS FOR BENEFIT?

If you are someone who already gets legacy benefits these will continue for the time being, as long as you have no changes that mean you need to claim Universal Credit. However the government plans to move all existing legacy benefit claimants onto Universal Credit before the end of 2023. This process will start after May 2019 but initially only 10,000 people will be moved to test the process. Most existing claimants won’t be moved onto Universal Credit until 2020-23.

Universal Credit forms

Here are the two Universal Credit forms (UC50) forms that were available from the Gov.UK website in late 2018. If you are looking to claim Universal Credit, these may be the forms you need – however, it would be worth asking your advisor at Jobcentre if you are unsure.

To download an English language Universal Credit claim form (UC50 form), click here.
To download a Welsh language Universal Credit claim form (UC50 form), click here.

According to Gov.UK, you should:

Fill in this form only if you’ve been asked to do a Work Capability Assessment.

You can either print the form and complete using a pen or you can:

  1. Save a copy of the form

  2. Open it in Adobe Acrobat Reader version 11 or later

  3. Fill it in on screen

  4. Print it and sign it

Universal Credit interview

If you are claiming Universal Credit, the chances are that your Universal Credit interview will take place at your local Jobcentre

According to Disability Rights UK:

Once you have claimed universal credit, you will be asked to attend an interview at your local Jobcentre Plus office. This is to confirm the information that you gave when you made the claim. You will need to take supporting documents to the interview (eg your passport or driving licence, to prove your identity).

If you are unfit for work, you will also need to take a self-certificate (for the first seven days) or a fit note.

A further interview will then be arranged: the ‘work search interview’. This may take place following the first interview, or on another day.

At the work search interview, you will see a DWP adviser called a ‘work coach’. The work coach will discuss your work prospects and the support you need. A claimant commitment will be drawn up.

If you are required to search for work as part of the claimant commitment, you will need to attend further interviews: ‘work search reviews’. These are to check your progress and to ensure that you are meeting the requirements set by your claimant commitment.

If you need to speak to someone about your Universal Credit interview at Jobcentre, a member of their main helpline team should be able to assist. You can contact them through our call connection number below, and they will be able to liaise with staff at your local Jobcentre to ensure that your Universal Credit interview query is resolved.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit entitlement

The amount of Universal Credit you are entitled to can vary enormously, depending on your circumstances. While someone at your local Jobcentre may be able to assist, sometimes it is good to get a firm idea of what you might be owed before you start a claim. MARIE CURIE have put together a fairly comprehensive review of what you might be eligible for below, which we have quoted below.

You’ll get a standard allowance and any extra amounts, depending on your circumstances.

The standard allowance is:

  • £251.77 a month if you’re single and under 25
  • £317.82 a month if you’re single and 25 or over
  • £395.20 a month (for you both) if you’re in a couple and both under 25
  • £498.89 a month (for you both) if you’re in a couple and either of you are 25 or over.

If you have a disability or health condition, or care for someone who does, you could get:

  • £336.20 a month if you aren’t able to work or prepare for work in the future
  • £126.11 a month if you aren’t able to work
  • £160.20 a month if you care for someone who is disabled.

You may also get extra amounts if you have children or housing costs. You can read more about what you’ll get at GOV.UK  or, if you live in Northern Ireland, nidirect.

As with other means-tested benefits, some earnings and income are taken into account in full, some in part and some ignored. For example, if you receive Disability Living Allowance (DLA), Attendance Allowance and Personal Independence Payment (PIP) these are not taken into account.

If your earnings or other income go up, the amount of Universal Credit will gradually be reduced.

If you’re on any of the existing means-tested benefits and are moved onto Universal Credit, you’ll normally keep the same level of benefit (if this is higher than Universal Credit) as long as your circumstances remain the same. This is called transitional protection.

Extra Universal Credit for having a disability or health condition

If you or your partner has a disability or health condition that either prevents you from working or limits the amount of work you can do, you may be eligible for extra amounts.

The only way to get extra Universal Credit for having a disability or health condition is if the Department for Work and Pensions (DWP) decides that you have a limited capability for work-related activity. This is tested under the work capability assessment – similar to the assessment used for Employment Support Allowance. If you have a limited capability for work-related activity, you will be put in the support group of claimants. In this group, as well as having more Universal Credit, you will also not be expected to meet work-related conditions to keep the benefit in full.

The benefit cap

There is a limit on the total amount of benefit that most people aged 16 to 64 can get. This is called the benefit cap.

How much you get for certain benefits may go down to make sure you don’t get more than the cap amount. This will apply if you get Universal Credit.

If you would like to get a more precise idea of what you may be eligible to claim in Universal Credit if you are a local resident, you can use Entitledto’s benefits calculator by clicking here.

Universal Credit joint claims

There are many couples who may make Universal Credit joint claims. according to Money Advice Service, a joint claim should be made by people who fit under the following:

Universal Credit replaces some existing benefits and tax credits for people of working age who are either out of work or working and on a low income.

You can make the claim separately or together. If you fill out the online form on behalf of your spouse or partner you will need to enter their details too.

You might be asked to claim Universal Credit as a couple if you live in the same household and are:

  • married
  • civil partners
  • living together as if you’re married.

In addition Gov.UK, if you need to make a joint claim, here is the advice they offer:

If you are part of a couple you and your partner will need to make a joint claim for Universal Credit. Only one member of the couple will complete the claim form, but that person will need to enter details for both of you.

If one of you isn’t eligible, their capital and income may still be taken into account.

You can make a joint Universal Credit claim online, at your local Jobcentre or via the Universal Credit helpline number. We have provided a call connection service number below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit regulations

The full Universal Credit regulations and legislation can be read on the Gov.UK website here.

You can read Housing.org.uk’s briefing on the regulations by clicking here.

The Universal Credit regulations came into force 29 April 2013 to coincide with the first claims for Universal Credit in the North West pathfinder area.

Universal Credit overpayments

A Universal Credit overpayment is not unknown – and may be related to your search for universal credit verification phone number – and can happen anywhere. If you think this may have been the case with you, please be aware that an overpayment is classed as the following:

  • A benefit you are not entitled to, or
  • More benefit than you are entitled to

There are a variety of reasons why this may occur. Some of the reasons why a Universal Credit claimant may have been overpaid include:

  • You gave incorrect information when you claimed your benefit
  • You did not report a change in your circumstances
  • The benefits office made an administrative error
  • Information that you gave the benefit office was not taken into account correctly.

You will have to repayment the Universal Credit benefit payment if it was caused by your own

  • Misrepresentation
  • Failure to disclose proper information.

Overpayments are recovered from Universal Credit claimants through the following means:

  • Making deductions from your benefit payments
  • Taking it out of benefits that are owed to you
  • Taking amounts directly out of your wages
  • Getting a Court order for debt recovery

If you fear that you have been overpaid, it may be worth getting contact with Jobcentre, or it could be worth contacting the main Jobcentre helpline number. You could also contact the Universal Credit team, who are able to advise claimants. Both can be phoned through our call connection numbers, as shown below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit – budgeting advances

Budgeting Loans are an option for people who are claiming benefits and have imminent things that need paying for that may not be covered by their current benefits payments. These can include:

  • furniture or household items (for example, washing machines or other ‘white goods’)

  • clothes or footwear

  • rent in advance

  • costs linked to moving house

  • maintenance, improvements or security for your home

  • travelling costs within the UK

  • costs linked to getting a new job

  • maternity costs

  • funeral costs

  • repaying hire purchase loans

  • repaying loans taken for the above items

If you are on Universal Credit, please be aware that you must claim for a Budgeting Advance instead – see below for this.

If you are a claimant Jobcentre and need a Budgeting Loan, you can pick up a claim form from the main office, which is located at:

You can also download a Budgeting Loan claim form below:

To download an interactive Budgeting Loan claim form (SF500 form) that can be filled out on your computer and printed, please click here.
To download a Budgeting Loan claim form (SF500) that you can print off and fill out in pen, click here.

These will then need to be either sent or delivered by hand to Jobcentre (if this is, of course, your local Jobcentre Plus location).

You can also make a Budgeting Loan claim over the phone – find the contact details below.

Department Contact Details
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge
Budgeting Loans information from Gov.UK Click here

Universal Credit and rent

Please see Universal Credit and Housing Benefit, as above.

All contact details for Jobcentre

Below is a complete list of all our call forwarding numbers for relevant departments that should be able to assist with your Jobcentre Plus enquiry.

Department Call Forwarding Number
Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Jobcentre Appointments (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Job Seeker’s Allowance Claims (New Claims & Existing) (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Employment & Support Allowance (this is a call forwarding service) 0905 481 0002
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Income Support Incapacity Benefit (this is a call forwarding service) 0843 507 2318
Calls cost 7p per minute plus your network access charge
Universal Credit (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit (New Claims & Appointments) (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Social Fund (this is a call forwarding service) 0843 507 2918
Calls cost 7p per minute plus your network access charge
Maternity Allowance (this is a call forwarding service) 0843 507 2914
Calls cost 7p per minute plus your network access charge
Personal Independence Payment (this is a call forwarding service) 0903 871 2350
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
National Insurance Number helpline (this is a call forwarding service) 0903 871 2359
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Budgeting Advance (this is a call forwarding service) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge

What is the universal credit verify contact number? | Universal Credit Information

Looking for information around universal credit verify contact number? You maybe be able to find a direct phone number to call using the UK Government website here, or you can connect to the main Universal Credit helpline number by using our call connection service number below. Please be aware, we are completely unaffiliated to Universal Credit, Department for Work and Pensions, or any other organisation listed on this website, and we simply offer a call connection service. Calls using our call connection service are charged at £1.50 connection fee, plus £1.50 per minute, plus your network access charges.


(Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.)

This website and any 0843 telephone numbers therein are operated by e-Call Connect Ltd and is not affiliated with, or operated by, any organisation listed on this site. Any 09 numbers are operated by 118 Connect Limited, who can be contacted by calling 0330 332 7663. A direct number can be obtained from the Gov.UK website at no or lower cost by clicking here. If you do not wish to use this connection service, are disconnected or put on hold, we recommend you call using a direct number which can be found in the link above.

Looking for information about claiming Universal Credit, or needing to find details around universal credit verify contact number? We’ve got most things you need to know about claiming Universal Credit. This can be done through most Jobcentres – you can use our table of contents below to jump to the section you need.

Please note: this site is not affiliated with Jobcentre, DWP, or any organisation mentioned. The information provided is advisory, and any phone numbers listed are call connection numbers.

Contents

Universal Credit at Jobcentre
New Universal Credit Claims
Existing Universal Credit Claims
Universal Credit Contact Number
Universal Credits Payments
Universal Credits first payment date for claimants
Universal Credit Housing Benefit
Universal Credit Rates
Universal Credit Basic Allowance
Universal Credit additional elements
Universal Credit award
What is Universal Credit full service?
Universal Credit sanctions
Universal Credit exemptions
Universal Credit forms
Universal Credit interview
Universal Credit entitlement
Universal Credit joint claims
Universal Credit regulations
Universal Credit overpayments
Universal Credit – budgeting advances
Jobcentre Address
Jobcentre Postcode
Jobcentre Contact Number
Jobcentre Opening Hours
Jobcentre NOMIS code
All contact details for Jobcentre

Universal Credit at Jobcentre

It is becoming clear that Jobcentre Plus will be the ones who are processing Universal Credit claims – which, despite protests, seems to be going ahead pretty much as planned. This is why we’re seeing an increased number of searches for universal credit verify contact number, amongst other things. The UK Government is attempting to move most benefits payments on to Universal Credit – and so it is likely that it will be the main way through which people receive benefits in the future.

While there has been some pushback to the move to Universal Credit, it seems as though the Jobcentre, as well as every other location, will soon be exclusively using Universal Credit.  This means it will be replacing most of the benefits that claimants in the UK have got used to – another reason why queries around the Universal Credit term, including universal credit verify contact number are on the rise. According to the most recent advice from Citizens Advice, Universal Credit will replace:

  • Housing Benefit

  • income-related Employment and Support Allowance (ESA)

  • income-based Jobseeker’s Allowance (JSA)

  • Child Tax Credit

  • Working Tax Credit

  • Income Support

These are known as ‘legacy benefits’. If you’re thinking of claiming one of these benefits for the first time, you might need to apply for Universal Credit instead. It depends where you live – check if you’re eligible for Universal Credit. You can also find out when Universal Credit is coming to your area on GOV.UK.

If you are looking to claim Universal Credit, or would simply like some more information around universal credit verify contact number, or would simply like the Jobcentre to move you over from one of the benefits mentioned above on to Universal Credit, it may be advisable to phone the central Jobcentre helpline in order to speak to an adviser about how best to go about this. Of course, yourself and many other people are looking for answers around “what is universal credit verify contact number?” – and this could be relatively simply solved. You can speak to a Universal Credit helpline representative by calling our call forwarding number, which will connect through to the main support helpline.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Claiming Universal Credit

There are various ways to claim Universal Credit -which is good. Of course, many people are searching for answers are the question – what is universal credit verify contact number? But The process is relatively simple: you can start your application online (click here) or speak to a member of the Universal Credit helpline team by using our connection number below.

Once you have finished your Universal Credit application, you may need to book and attend an interview at Jobcentre Plus, but this is something that you will be informed after you finish your application.

New Universal Credit Claims

Over the course of the next few years, Universal Credit will replace many different forms of benefit – it is likely that if you are on these you will simply be transferred on to Universal Credit by the staff in Jobcentre. That’s why many people are searching for terms around universal credit verify contact number. This may be why you are looking for information around universal credit verify contact number. However, if you do need to start a new claim for Universal Credit, it is worth following the advice given above – or you can simply call the Universal Credit helpline. our call connection number below will forward your call to the main Universal Credit contact number.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Existing Universal Credit Claims

Looking to chat to a member of their team about an existing Univerdal Credit claim? You may need to speak to your local Jobcentre. Otherwise, it may be worth getting in touch with the Universal Credit phone number, a connection number for which is provided below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (including existing claims) (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit Contact Number

No matter your location, the Universal Credit contact number remains the same. The UC team deal with pretty much all enquiries through one central helpline. Universal Credit claimants in both your local area and elsewhere can get in touch with the UC helpline team by phoning up the main Universal Credit phone number. We have provided a call connection number to this in the table below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credits Payments

According to Gov.UK, Universal Credit payments for claimants are made monthly. This is regardless of whether you are claiming at Jobcentre at, or elsewhere.

The advice at the time of writing is as follows:

Universal Credit is paid once a month, usually into your bank, building society or credit union account.

Your payment can include an amount for housing, which you’ll usually need to pay to your landlord.

After your first payment, you will be paid on the same day of every month – for example, if you are paid first on the 21st June, your payment dates will then be 21st July, 21st August, 21st September etc etc.

Universal Credits first payment date for claimants

The way first payments are calculated are no different than to how they are elsewhere. It normally takes around 5 weeks to receive your first payment. This comprises a month to assess your eligibility, and then 7 days to process the payment.

Universal Credit Housing Benefit

There has been some controversy over housing payments for those claiming Universal Credit. However, the UK Government advice on the matter is as follows (as taken from Gov.UK)

You can get help paying for your housing if you’re eligible for Universal Credit. This is called your housing payment.

Your housing payment can help you pay:

  • your rent to a private landlord

  • your rent and some service charges if you rent from a housing association or local authority, for example council housing

  • interest payments on your mortgage and some service charges

    if you or your partner own the property you live in

It may be worth speaking to a Universal Credit support member to speak about what benefits those claiming UC are eligible to get in relation to Housing Benefit. You can find their call connect number below.

Universal Credit Rates

Want to know how much Universal Credit you will get? Many other people want to know information around universal credit verify contact number. There are a variety of different factors, whether you live or elsewhere. These are nationwide rates, and will effect any claimant at any Jobcentre.

Universal Credit Basic Allowance

Claimants are eligible for the following Universal Credit rates. These are calculated per household, and vary depending on your age and your marital status

  • Single claimant aged under 25: £251.77 per month
  • Single claimant aged 25 or over: £317.82 per month
  • Joint claimants both aged under 25: £395.20 per month
  • Joint claimants either aged 25 or over: £498.89 per month

Universal Credit additional elements

If you need to make a Universal Credit claim, you may be eligible for additional payments on top of your basic allowance. These include:

  • Child element
  • Childcare costs element
  • Limited capability for work element (abolished for most new claimants from 3 April 2017)
  • Limited capability for work-related activity element (LCWRA element)
  • Carer element
  • Housing costs element

Universal Credit award

The amount of Universal Credit you can be awarded depends on the location in the country you are in. The below is the maximum amount of Universal Credit you can earn per month.

  • £1,916.67 per month for a couple or a lone parent in Greater London; or
  • £1,666.67 per month for a couple or a lone parent outside Greater London; or
  • £1,284.17 per month for a single person with no children in Greater London; or
  • £1,116.67 per month for a single person with no children outside Greater London

Universal Credit Opening Times

If you are looking to contact the Universal Credit contact number team, their opening hours are listed as the following:

Day General Universal Credit opening hours
Monday 8am – 6pm
Tuesday 8am – 6pm
Wednesday 8am – 6pm
Thursday 8am – 6pm
Friday 8am – 6pm
Saturday Closed
Sunday Closed

This is true whether you are claiming Universal Credit, or elsewhere. The exact opening hours of any Jobcentre are not available on this page, but the central helpline should be able to answer most queries.

What is Universal Credit full service?

There is some confusion over what a Universal Credit full service are is, and if it effects those. As Universal Credit is done per Jobcentre, it more comes down to whether your claim is registered at your Jobcentre or elsewhere. For clarification, turn2us says that a full service area is classed as:

A full digital service area is sometimes called a “full service area” or a “digital service area”.

A full digital service area is an area where everyone who makes a new claim for any of the following benefits, has to claim Universal Credit online instead.

To find out if residents are effected, and Universal Credit claimants at the Jobcentre are classed as Full Service Universal Credit benefits claimers, you can enter your postcode at the Universal Credit Info website here.

Universal Credit sanctions

The Government website describes Universal Credit sanctions as follows:

If you fail to meet each of your responsibilities that you agreed in your commitment without good reason, you will have a cut in your benefit, known as a sanction.

This means your Universal Credit payments will be reduced for a set period, and the period of reduction will increase the more times that you fail to meet similar requirements, up to a maximum of 3 years.

There are four sanction levels: higher, medium, low and lowest.

9.1 Higher level

You will be sanctioned for 91 days for your first higher level sanction in any 364 day period, 182 days for your second, or 1095 days for your third if you:

  • have to meet the ‘work preparation requirement’ and you fail to take part in Mandatory Work Activity
  • have to meet the ‘work search requirement’ and you fail to apply for a particular job when told to do so
  • have to meet the ‘work availability requirement’ and you refuse a job offer
  • leave work or reduce your hours of work, whether voluntarily or due to ‘misconduct’ (while claiming Universal Credit or just before your claim)

There are special rules for how long your sanction will last if it is for leaving work before you claimed Universal Credit.

9.2 Medium level

You will be sanctioned for 28 days for your first medium level sanction in any 364 day period, or 91 days for your second if you have to meet either the:

  • work search requirement – and you fail to take all reasonable actions to find paid work or increase your earnings from work
  • work availability requirement – and you are not available to start work or attend interviews

9.3 Low level

They last until you do whatever you were sanctioned for failing to do, plus 7 days for your first low level sanction in any 364 day period, 14 days for your second, or 28 days for your third if you fail to:

  • attend or take part in a work-focused interview, and a lowest sanction level does not apply
  • attend or take part in a training course
  • take a specific action to get paid work, or to increase your earnings from work

9.4 Lowest level

These apply if you only have to meet the work-focused interview requirement, and you fail to attend or take part in a work-focused interview, they last until you take part in one.

Universal Credit exemptions

There are numerous Universal Credit exemptions – your the advisor at your local Jobcentre should be able to advise, as would the Universal Credit contact number helpline staff. This changed in early2019, according to Contact.Org.UK who now advise:

On 1st February the rule that exempts larger families from having to claim Universal Credit will be scrapped. If you try and make a new claim for a legacy benefit after that date, you will be told that this is no longer possible. You need to consider claiming Universal Credit instead, regardless of the fact that you have more than two children.

Many families will be worse off under Universal Credit than the benefits it is replacing, so get urgent advice if you have been thinking of making a new claim for a legacy benefit.

WHAT HAPPENS IF I DON’T TRY AND MAKE ANY NEW CLAIMS FOR BENEFIT?

If you are someone who already gets legacy benefits these will continue for the time being, as long as you have no changes that mean you need to claim Universal Credit. However the government plans to move all existing legacy benefit claimants onto Universal Credit before the end of 2023. This process will start after May 2019 but initially only 10,000 people will be moved to test the process. Most existing claimants won’t be moved onto Universal Credit until 2020-23.

Universal Credit forms

Here are the two Universal Credit forms (UC50) forms that were available from the Gov.UK website in late 2018. If you are looking to claim Universal Credit, these may be the forms you need – however, it would be worth asking your advisor at Jobcentre if you are unsure.

To download an English language Universal Credit claim form (UC50 form), click here.
To download a Welsh language Universal Credit claim form (UC50 form), click here.

According to Gov.UK, you should:

Fill in this form only if you’ve been asked to do a Work Capability Assessment.

You can either print the form and complete using a pen or you can:

  1. Save a copy of the form

  2. Open it in Adobe Acrobat Reader version 11 or later

  3. Fill it in on screen

  4. Print it and sign it

Universal Credit interview

If you are claiming Universal Credit, the chances are that your Universal Credit interview will take place at your local Jobcentre

According to Disability Rights UK:

Once you have claimed universal credit, you will be asked to attend an interview at your local Jobcentre Plus office. This is to confirm the information that you gave when you made the claim. You will need to take supporting documents to the interview (eg your passport or driving licence, to prove your identity).

If you are unfit for work, you will also need to take a self-certificate (for the first seven days) or a fit note.

A further interview will then be arranged: the ‘work search interview’. This may take place following the first interview, or on another day.

At the work search interview, you will see a DWP adviser called a ‘work coach’. The work coach will discuss your work prospects and the support you need. A claimant commitment will be drawn up.

If you are required to search for work as part of the claimant commitment, you will need to attend further interviews: ‘work search reviews’. These are to check your progress and to ensure that you are meeting the requirements set by your claimant commitment.

If you need to speak to someone about your Universal Credit interview at Jobcentre, a member of their main helpline team should be able to assist. You can contact them through our call connection number below, and they will be able to liaise with staff at your local Jobcentre to ensure that your Universal Credit interview query is resolved.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit entitlement

The amount of Universal Credit you are entitled to can vary enormously, depending on your circumstances. While someone at your local Jobcentre may be able to assist, sometimes it is good to get a firm idea of what you might be owed before you start a claim. MARIE CURIE have put together a fairly comprehensive review of what you might be eligible for below, which we have quoted below.

You’ll get a standard allowance and any extra amounts, depending on your circumstances.

The standard allowance is:

  • £251.77 a month if you’re single and under 25
  • £317.82 a month if you’re single and 25 or over
  • £395.20 a month (for you both) if you’re in a couple and both under 25
  • £498.89 a month (for you both) if you’re in a couple and either of you are 25 or over.

If you have a disability or health condition, or care for someone who does, you could get:

  • £336.20 a month if you aren’t able to work or prepare for work in the future
  • £126.11 a month if you aren’t able to work
  • £160.20 a month if you care for someone who is disabled.

You may also get extra amounts if you have children or housing costs. You can read more about what you’ll get at GOV.UK  or, if you live in Northern Ireland, nidirect.

As with other means-tested benefits, some earnings and income are taken into account in full, some in part and some ignored. For example, if you receive Disability Living Allowance (DLA), Attendance Allowance and Personal Independence Payment (PIP) these are not taken into account.

If your earnings or other income go up, the amount of Universal Credit will gradually be reduced.

If you’re on any of the existing means-tested benefits and are moved onto Universal Credit, you’ll normally keep the same level of benefit (if this is higher than Universal Credit) as long as your circumstances remain the same. This is called transitional protection.

Extra Universal Credit for having a disability or health condition

If you or your partner has a disability or health condition that either prevents you from working or limits the amount of work you can do, you may be eligible for extra amounts.

The only way to get extra Universal Credit for having a disability or health condition is if the Department for Work and Pensions (DWP) decides that you have a limited capability for work-related activity. This is tested under the work capability assessment – similar to the assessment used for Employment Support Allowance. If you have a limited capability for work-related activity, you will be put in the support group of claimants. In this group, as well as having more Universal Credit, you will also not be expected to meet work-related conditions to keep the benefit in full.

The benefit cap

There is a limit on the total amount of benefit that most people aged 16 to 64 can get. This is called the benefit cap.

How much you get for certain benefits may go down to make sure you don’t get more than the cap amount. This will apply if you get Universal Credit.

If you would like to get a more precise idea of what you may be eligible to claim in Universal Credit if you are a local resident, you can use Entitledto’s benefits calculator by clicking here.

Universal Credit joint claims

There are many couples who may make Universal Credit joint claims. according to Money Advice Service, a joint claim should be made by people who fit under the following:

Universal Credit replaces some existing benefits and tax credits for people of working age who are either out of work or working and on a low income.

You can make the claim separately or together. If you fill out the online form on behalf of your spouse or partner you will need to enter their details too.

You might be asked to claim Universal Credit as a couple if you live in the same household and are:

  • married
  • civil partners
  • living together as if you’re married.

In addition Gov.UK, if you need to make a joint claim, here is the advice they offer:

If you are part of a couple you and your partner will need to make a joint claim for Universal Credit. Only one member of the couple will complete the claim form, but that person will need to enter details for both of you.

If one of you isn’t eligible, their capital and income may still be taken into account.

You can make a joint Universal Credit claim online, at your local Jobcentre or via the Universal Credit helpline number. We have provided a call connection service number below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit regulations

The full Universal Credit regulations and legislation can be read on the Gov.UK website here.

You can read Housing.org.uk’s briefing on the regulations by clicking here.

The Universal Credit regulations came into force 29 April 2013 to coincide with the first claims for Universal Credit in the North West pathfinder area.

Universal Credit overpayments

A Universal Credit overpayment is not unknown – and may be related to your search for universal credit verify contact number – and can happen anywhere. If you think this may have been the case with you, please be aware that an overpayment is classed as the following:

  • A benefit you are not entitled to, or
  • More benefit than you are entitled to

There are a variety of reasons why this may occur. Some of the reasons why a Universal Credit claimant may have been overpaid include:

  • You gave incorrect information when you claimed your benefit
  • You did not report a change in your circumstances
  • The benefits office made an administrative error
  • Information that you gave the benefit office was not taken into account correctly.

You will have to repayment the Universal Credit benefit payment if it was caused by your own

  • Misrepresentation
  • Failure to disclose proper information.

Overpayments are recovered from Universal Credit claimants through the following means:

  • Making deductions from your benefit payments
  • Taking it out of benefits that are owed to you
  • Taking amounts directly out of your wages
  • Getting a Court order for debt recovery

If you fear that you have been overpaid, it may be worth getting contact with Jobcentre, or it could be worth contacting the main Jobcentre helpline number. You could also contact the Universal Credit team, who are able to advise claimants. Both can be phoned through our call connection numbers, as shown below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit – budgeting advances

Budgeting Loans are an option for people who are claiming benefits and have imminent things that need paying for that may not be covered by their current benefits payments. These can include:

  • furniture or household items (for example, washing machines or other ‘white goods’)

  • clothes or footwear

  • rent in advance

  • costs linked to moving house

  • maintenance, improvements or security for your home

  • travelling costs within the UK

  • costs linked to getting a new job

  • maternity costs

  • funeral costs

  • repaying hire purchase loans

  • repaying loans taken for the above items

If you are on Universal Credit, please be aware that you must claim for a Budgeting Advance instead – see below for this.

If you are a claimant Jobcentre and need a Budgeting Loan, you can pick up a claim form from the main office, which is located at:

You can also download a Budgeting Loan claim form below:

To download an interactive Budgeting Loan claim form (SF500 form) that can be filled out on your computer and printed, please click here.
To download a Budgeting Loan claim form (SF500) that you can print off and fill out in pen, click here.

These will then need to be either sent or delivered by hand to Jobcentre (if this is, of course, your local Jobcentre Plus location).

You can also make a Budgeting Loan claim over the phone – find the contact details below.

Department Contact Details
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge
Budgeting Loans information from Gov.UK Click here

Universal Credit and rent

Please see Universal Credit and Housing Benefit, as above.

All contact details for Jobcentre

Below is a complete list of all our call forwarding numbers for relevant departments that should be able to assist with your Jobcentre Plus enquiry.

Department Call Forwarding Number
Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Jobcentre Appointments (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Job Seeker’s Allowance Claims (New Claims & Existing) (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Employment & Support Allowance (this is a call forwarding service) 0905 481 0002
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Income Support Incapacity Benefit (this is a call forwarding service) 0843 507 2318
Calls cost 7p per minute plus your network access charge
Universal Credit (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit (New Claims & Appointments) (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Social Fund (this is a call forwarding service) 0843 507 2918
Calls cost 7p per minute plus your network access charge
Maternity Allowance (this is a call forwarding service) 0843 507 2914
Calls cost 7p per minute plus your network access charge
Personal Independence Payment (this is a call forwarding service) 0903 871 2350
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
National Insurance Number helpline (this is a call forwarding service) 0903 871 2359
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Budgeting Advance (this is a call forwarding service) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge

What is the universal credit welsh helpline? | Universal Credit Information

Looking for information around universal credit welsh helpline? You maybe be able to find a direct phone number to call using the UK Government website here, or you can connect to the main Universal Credit helpline number by using our call connection service number below. Please be aware, we are completely unaffiliated to Universal Credit, Department for Work and Pensions, or any other organisation listed on this website, and we simply offer a call connection service. Calls using our call connection service are charged at £1.50 connection fee, plus £1.50 per minute, plus your network access charges.


(Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.)

This website and any 0843 telephone numbers therein are operated by e-Call Connect Ltd and is not affiliated with, or operated by, any organisation listed on this site. Any 09 numbers are operated by 118 Connect Limited, who can be contacted by calling 0330 332 7663. A direct number can be obtained from the Gov.UK website at no or lower cost by clicking here. If you do not wish to use this connection service, are disconnected or put on hold, we recommend you call using a direct number which can be found in the link above.

Looking for information about claiming Universal Credit, or needing to find details around universal credit welsh helpline? We’ve got most things you need to know about claiming Universal Credit. This can be done through most Jobcentres – you can use our table of contents below to jump to the section you need.

Please note: this site is not affiliated with Jobcentre, DWP, or any organisation mentioned. The information provided is advisory, and any phone numbers listed are call connection numbers.

Contents

Universal Credit at Jobcentre
New Universal Credit Claims
Existing Universal Credit Claims
Universal Credit Contact Number
Universal Credits Payments
Universal Credits first payment date for claimants
Universal Credit Housing Benefit
Universal Credit Rates
Universal Credit Basic Allowance
Universal Credit additional elements
Universal Credit award
What is Universal Credit full service?
Universal Credit sanctions
Universal Credit exemptions
Universal Credit forms
Universal Credit interview
Universal Credit entitlement
Universal Credit joint claims
Universal Credit regulations
Universal Credit overpayments
Universal Credit – budgeting advances
Jobcentre Address
Jobcentre Postcode
Jobcentre Contact Number
Jobcentre Opening Hours
Jobcentre NOMIS code
All contact details for Jobcentre

Universal Credit at Jobcentre

It is becoming clear that Jobcentre Plus will be the ones who are processing Universal Credit claims – which, despite protests, seems to be going ahead pretty much as planned. This is why we’re seeing an increased number of searches for universal credit welsh helpline, amongst other things. The UK Government is attempting to move most benefits payments on to Universal Credit – and so it is likely that it will be the main way through which people receive benefits in the future.

While there has been some pushback to the move to Universal Credit, it seems as though the Jobcentre, as well as every other location, will soon be exclusively using Universal Credit.  This means it will be replacing most of the benefits that claimants in the UK have got used to – another reason why queries around the Universal Credit term, including universal credit welsh helpline are on the rise. According to the most recent advice from Citizens Advice, Universal Credit will replace:

  • Housing Benefit

  • income-related Employment and Support Allowance (ESA)

  • income-based Jobseeker’s Allowance (JSA)

  • Child Tax Credit

  • Working Tax Credit

  • Income Support

These are known as ‘legacy benefits’. If you’re thinking of claiming one of these benefits for the first time, you might need to apply for Universal Credit instead. It depends where you live – check if you’re eligible for Universal Credit. You can also find out when Universal Credit is coming to your area on GOV.UK.

If you are looking to claim Universal Credit, or would simply like some more information around universal credit welsh helpline, or would simply like the Jobcentre to move you over from one of the benefits mentioned above on to Universal Credit, it may be advisable to phone the central Jobcentre helpline in order to speak to an adviser about how best to go about this. Of course, yourself and many other people are looking for answers around “what is universal credit welsh helpline?” – and this could be relatively simply solved. You can speak to a Universal Credit helpline representative by calling our call forwarding number, which will connect through to the main support helpline.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Claiming Universal Credit

There are various ways to claim Universal Credit -which is good. Of course, many people are searching for answers are the question – what is universal credit welsh helpline? But The process is relatively simple: you can start your application online (click here) or speak to a member of the Universal Credit helpline team by using our connection number below.

Once you have finished your Universal Credit application, you may need to book and attend an interview at Jobcentre Plus, but this is something that you will be informed after you finish your application.

New Universal Credit Claims

Over the course of the next few years, Universal Credit will replace many different forms of benefit – it is likely that if you are on these you will simply be transferred on to Universal Credit by the staff in Jobcentre. That’s why many people are searching for terms around universal credit welsh helpline. This may be why you are looking for information around universal credit welsh helpline. However, if you do need to start a new claim for Universal Credit, it is worth following the advice given above – or you can simply call the Universal Credit helpline. our call connection number below will forward your call to the main Universal Credit contact number.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Existing Universal Credit Claims

Looking to chat to a member of their team about an existing Univerdal Credit claim? You may need to speak to your local Jobcentre. Otherwise, it may be worth getting in touch with the Universal Credit phone number, a connection number for which is provided below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (including existing claims) (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit Contact Number

No matter your location, the Universal Credit contact number remains the same. The UC team deal with pretty much all enquiries through one central helpline. Universal Credit claimants in both your local area and elsewhere can get in touch with the UC helpline team by phoning up the main Universal Credit phone number. We have provided a call connection number to this in the table below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit Budgeting Advances (this is a call forwarding number) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Sign in to your Universal Credit account/online journal Click here
Contact Jobcentre (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credits Payments

According to Gov.UK, Universal Credit payments for claimants are made monthly. This is regardless of whether you are claiming at Jobcentre at, or elsewhere.

The advice at the time of writing is as follows:

Universal Credit is paid once a month, usually into your bank, building society or credit union account.

Your payment can include an amount for housing, which you’ll usually need to pay to your landlord.

After your first payment, you will be paid on the same day of every month – for example, if you are paid first on the 21st June, your payment dates will then be 21st July, 21st August, 21st September etc etc.

Universal Credits first payment date for claimants

The way first payments are calculated are no different than to how they are elsewhere. It normally takes around 5 weeks to receive your first payment. This comprises a month to assess your eligibility, and then 7 days to process the payment.

Universal Credit Housing Benefit

There has been some controversy over housing payments for those claiming Universal Credit. However, the UK Government advice on the matter is as follows (as taken from Gov.UK)

You can get help paying for your housing if you’re eligible for Universal Credit. This is called your housing payment.

Your housing payment can help you pay:

  • your rent to a private landlord

  • your rent and some service charges if you rent from a housing association or local authority, for example council housing

  • interest payments on your mortgage and some service charges

    if you or your partner own the property you live in

It may be worth speaking to a Universal Credit support member to speak about what benefits those claiming UC are eligible to get in relation to Housing Benefit. You can find their call connect number below.

Universal Credit Rates

Want to know how much Universal Credit you will get? Many other people want to know information around universal credit welsh helpline. There are a variety of different factors, whether you live or elsewhere. These are nationwide rates, and will effect any claimant at any Jobcentre.

Universal Credit Basic Allowance

Claimants are eligible for the following Universal Credit rates. These are calculated per household, and vary depending on your age and your marital status

  • Single claimant aged under 25: £251.77 per month
  • Single claimant aged 25 or over: £317.82 per month
  • Joint claimants both aged under 25: £395.20 per month
  • Joint claimants either aged 25 or over: £498.89 per month

Universal Credit additional elements

If you need to make a Universal Credit claim, you may be eligible for additional payments on top of your basic allowance. These include:

  • Child element
  • Childcare costs element
  • Limited capability for work element (abolished for most new claimants from 3 April 2017)
  • Limited capability for work-related activity element (LCWRA element)
  • Carer element
  • Housing costs element

Universal Credit award

The amount of Universal Credit you can be awarded depends on the location in the country you are in. The below is the maximum amount of Universal Credit you can earn per month.

  • £1,916.67 per month for a couple or a lone parent in Greater London; or
  • £1,666.67 per month for a couple or a lone parent outside Greater London; or
  • £1,284.17 per month for a single person with no children in Greater London; or
  • £1,116.67 per month for a single person with no children outside Greater London

Universal Credit Opening Times

If you are looking to contact the Universal Credit contact number team, their opening hours are listed as the following:

Day General Universal Credit opening hours
Monday 8am – 6pm
Tuesday 8am – 6pm
Wednesday 8am – 6pm
Thursday 8am – 6pm
Friday 8am – 6pm
Saturday Closed
Sunday Closed

This is true whether you are claiming Universal Credit, or elsewhere. The exact opening hours of any Jobcentre are not available on this page, but the central helpline should be able to answer most queries.

What is Universal Credit full service?

There is some confusion over what a Universal Credit full service are is, and if it effects those. As Universal Credit is done per Jobcentre, it more comes down to whether your claim is registered at your Jobcentre or elsewhere. For clarification, turn2us says that a full service area is classed as:

A full digital service area is sometimes called a “full service area” or a “digital service area”.

A full digital service area is an area where everyone who makes a new claim for any of the following benefits, has to claim Universal Credit online instead.

To find out if residents are effected, and Universal Credit claimants at the Jobcentre are classed as Full Service Universal Credit benefits claimers, you can enter your postcode at the Universal Credit Info website here.

Universal Credit sanctions

The Government website describes Universal Credit sanctions as follows:

If you fail to meet each of your responsibilities that you agreed in your commitment without good reason, you will have a cut in your benefit, known as a sanction.

This means your Universal Credit payments will be reduced for a set period, and the period of reduction will increase the more times that you fail to meet similar requirements, up to a maximum of 3 years.

There are four sanction levels: higher, medium, low and lowest.

9.1 Higher level

You will be sanctioned for 91 days for your first higher level sanction in any 364 day period, 182 days for your second, or 1095 days for your third if you:

  • have to meet the ‘work preparation requirement’ and you fail to take part in Mandatory Work Activity
  • have to meet the ‘work search requirement’ and you fail to apply for a particular job when told to do so
  • have to meet the ‘work availability requirement’ and you refuse a job offer
  • leave work or reduce your hours of work, whether voluntarily or due to ‘misconduct’ (while claiming Universal Credit or just before your claim)

There are special rules for how long your sanction will last if it is for leaving work before you claimed Universal Credit.

9.2 Medium level

You will be sanctioned for 28 days for your first medium level sanction in any 364 day period, or 91 days for your second if you have to meet either the:

  • work search requirement – and you fail to take all reasonable actions to find paid work or increase your earnings from work
  • work availability requirement – and you are not available to start work or attend interviews

9.3 Low level

They last until you do whatever you were sanctioned for failing to do, plus 7 days for your first low level sanction in any 364 day period, 14 days for your second, or 28 days for your third if you fail to:

  • attend or take part in a work-focused interview, and a lowest sanction level does not apply
  • attend or take part in a training course
  • take a specific action to get paid work, or to increase your earnings from work

9.4 Lowest level

These apply if you only have to meet the work-focused interview requirement, and you fail to attend or take part in a work-focused interview, they last until you take part in one.

Universal Credit exemptions

There are numerous Universal Credit exemptions – your the advisor at your local Jobcentre should be able to advise, as would the Universal Credit contact number helpline staff. This changed in early2019, according to Contact.Org.UK who now advise:

On 1st February the rule that exempts larger families from having to claim Universal Credit will be scrapped. If you try and make a new claim for a legacy benefit after that date, you will be told that this is no longer possible. You need to consider claiming Universal Credit instead, regardless of the fact that you have more than two children.

Many families will be worse off under Universal Credit than the benefits it is replacing, so get urgent advice if you have been thinking of making a new claim for a legacy benefit.

WHAT HAPPENS IF I DON’T TRY AND MAKE ANY NEW CLAIMS FOR BENEFIT?

If you are someone who already gets legacy benefits these will continue for the time being, as long as you have no changes that mean you need to claim Universal Credit. However the government plans to move all existing legacy benefit claimants onto Universal Credit before the end of 2023. This process will start after May 2019 but initially only 10,000 people will be moved to test the process. Most existing claimants won’t be moved onto Universal Credit until 2020-23.

Universal Credit forms

Here are the two Universal Credit forms (UC50) forms that were available from the Gov.UK website in late 2018. If you are looking to claim Universal Credit, these may be the forms you need – however, it would be worth asking your advisor at Jobcentre if you are unsure.

To download an English language Universal Credit claim form (UC50 form), click here.
To download a Welsh language Universal Credit claim form (UC50 form), click here.

According to Gov.UK, you should:

Fill in this form only if you’ve been asked to do a Work Capability Assessment.

You can either print the form and complete using a pen or you can:

  1. Save a copy of the form

  2. Open it in Adobe Acrobat Reader version 11 or later

  3. Fill it in on screen

  4. Print it and sign it

Universal Credit interview

If you are claiming Universal Credit, the chances are that your Universal Credit interview will take place at your local Jobcentre

According to Disability Rights UK:

Once you have claimed universal credit, you will be asked to attend an interview at your local Jobcentre Plus office. This is to confirm the information that you gave when you made the claim. You will need to take supporting documents to the interview (eg your passport or driving licence, to prove your identity).

If you are unfit for work, you will also need to take a self-certificate (for the first seven days) or a fit note.

A further interview will then be arranged: the ‘work search interview’. This may take place following the first interview, or on another day.

At the work search interview, you will see a DWP adviser called a ‘work coach’. The work coach will discuss your work prospects and the support you need. A claimant commitment will be drawn up.

If you are required to search for work as part of the claimant commitment, you will need to attend further interviews: ‘work search reviews’. These are to check your progress and to ensure that you are meeting the requirements set by your claimant commitment.

If you need to speak to someone about your Universal Credit interview at Jobcentre, a member of their main helpline team should be able to assist. You can contact them through our call connection number below, and they will be able to liaise with staff at your local Jobcentre to ensure that your Universal Credit interview query is resolved.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit entitlement

The amount of Universal Credit you are entitled to can vary enormously, depending on your circumstances. While someone at your local Jobcentre may be able to assist, sometimes it is good to get a firm idea of what you might be owed before you start a claim. MARIE CURIE have put together a fairly comprehensive review of what you might be eligible for below, which we have quoted below.

You’ll get a standard allowance and any extra amounts, depending on your circumstances.

The standard allowance is:

  • £251.77 a month if you’re single and under 25
  • £317.82 a month if you’re single and 25 or over
  • £395.20 a month (for you both) if you’re in a couple and both under 25
  • £498.89 a month (for you both) if you’re in a couple and either of you are 25 or over.

If you have a disability or health condition, or care for someone who does, you could get:

  • £336.20 a month if you aren’t able to work or prepare for work in the future
  • £126.11 a month if you aren’t able to work
  • £160.20 a month if you care for someone who is disabled.

You may also get extra amounts if you have children or housing costs. You can read more about what you’ll get at GOV.UK  or, if you live in Northern Ireland, nidirect.

As with other means-tested benefits, some earnings and income are taken into account in full, some in part and some ignored. For example, if you receive Disability Living Allowance (DLA), Attendance Allowance and Personal Independence Payment (PIP) these are not taken into account.

If your earnings or other income go up, the amount of Universal Credit will gradually be reduced.

If you’re on any of the existing means-tested benefits and are moved onto Universal Credit, you’ll normally keep the same level of benefit (if this is higher than Universal Credit) as long as your circumstances remain the same. This is called transitional protection.

Extra Universal Credit for having a disability or health condition

If you or your partner has a disability or health condition that either prevents you from working or limits the amount of work you can do, you may be eligible for extra amounts.

The only way to get extra Universal Credit for having a disability or health condition is if the Department for Work and Pensions (DWP) decides that you have a limited capability for work-related activity. This is tested under the work capability assessment – similar to the assessment used for Employment Support Allowance. If you have a limited capability for work-related activity, you will be put in the support group of claimants. In this group, as well as having more Universal Credit, you will also not be expected to meet work-related conditions to keep the benefit in full.

The benefit cap

There is a limit on the total amount of benefit that most people aged 16 to 64 can get. This is called the benefit cap.

How much you get for certain benefits may go down to make sure you don’t get more than the cap amount. This will apply if you get Universal Credit.

If you would like to get a more precise idea of what you may be eligible to claim in Universal Credit if you are a local resident, you can use Entitledto’s benefits calculator by clicking here.

Universal Credit joint claims

There are many couples who may make Universal Credit joint claims. according to Money Advice Service, a joint claim should be made by people who fit under the following:

Universal Credit replaces some existing benefits and tax credits for people of working age who are either out of work or working and on a low income.

You can make the claim separately or together. If you fill out the online form on behalf of your spouse or partner you will need to enter their details too.

You might be asked to claim Universal Credit as a couple if you live in the same household and are:

  • married
  • civil partners
  • living together as if you’re married.

In addition Gov.UK, if you need to make a joint claim, here is the advice they offer:

If you are part of a couple you and your partner will need to make a joint claim for Universal Credit. Only one member of the couple will complete the claim form, but that person will need to enter details for both of you.

If one of you isn’t eligible, their capital and income may still be taken into account.

You can make a joint Universal Credit claim online, at your local Jobcentre or via the Universal Credit helpline number. We have provided a call connection service number below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit regulations

The full Universal Credit regulations and legislation can be read on the Gov.UK website here.

You can read Housing.org.uk’s briefing on the regulations by clicking here.

The Universal Credit regulations came into force 29 April 2013 to coincide with the first claims for Universal Credit in the North West pathfinder area.

Universal Credit overpayments

A Universal Credit overpayment is not unknown – and may be related to your search for universal credit welsh helpline – and can happen anywhere. If you think this may have been the case with you, please be aware that an overpayment is classed as the following:

  • A benefit you are not entitled to, or
  • More benefit than you are entitled to

There are a variety of reasons why this may occur. Some of the reasons why a Universal Credit claimant may have been overpaid include:

  • You gave incorrect information when you claimed your benefit
  • You did not report a change in your circumstances
  • The benefits office made an administrative error
  • Information that you gave the benefit office was not taken into account correctly.

You will have to repayment the Universal Credit benefit payment if it was caused by your own

  • Misrepresentation
  • Failure to disclose proper information.

Overpayments are recovered from Universal Credit claimants through the following means:

  • Making deductions from your benefit payments
  • Taking it out of benefits that are owed to you
  • Taking amounts directly out of your wages
  • Getting a Court order for debt recovery

If you fear that you have been overpaid, it may be worth getting contact with Jobcentre, or it could be worth contacting the main Jobcentre helpline number. You could also contact the Universal Credit team, who are able to advise claimants. Both can be phoned through our call connection numbers, as shown below.

Department Contact Details
Universal Credit – new claims (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit helpline support (this is a call forwarding number) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.

Universal Credit – budgeting advances

Budgeting Loans are an option for people who are claiming benefits and have imminent things that need paying for that may not be covered by their current benefits payments. These can include:

  • furniture or household items (for example, washing machines or other ‘white goods’)

  • clothes or footwear

  • rent in advance

  • costs linked to moving house

  • maintenance, improvements or security for your home

  • travelling costs within the UK

  • costs linked to getting a new job

  • maternity costs

  • funeral costs

  • repaying hire purchase loans

  • repaying loans taken for the above items

If you are on Universal Credit, please be aware that you must claim for a Budgeting Advance instead – see below for this.

If you are a claimant Jobcentre and need a Budgeting Loan, you can pick up a claim form from the main office, which is located at:

You can also download a Budgeting Loan claim form below:

To download an interactive Budgeting Loan claim form (SF500 form) that can be filled out on your computer and printed, please click here.
To download a Budgeting Loan claim form (SF500) that you can print off and fill out in pen, click here.

These will then need to be either sent or delivered by hand to Jobcentre (if this is, of course, your local Jobcentre Plus location).

You can also make a Budgeting Loan claim over the phone – find the contact details below.

Department Contact Details
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge
Budgeting Loans information from Gov.UK Click here

Universal Credit and rent

Please see Universal Credit and Housing Benefit, as above.

All contact details for Jobcentre

Below is a complete list of all our call forwarding numbers for relevant departments that should be able to assist with your Jobcentre Plus enquiry.

Department Call Forwarding Number
Jobcentre central helpline (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Jobcentre Appointments (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Job Seeker’s Allowance Claims (New Claims & Existing) (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Employment & Support Allowance (this is a call forwarding service) 0905 481 0002
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Income Support Incapacity Benefit (this is a call forwarding service) 0843 507 2318
Calls cost 7p per minute plus your network access charge
Universal Credit (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Universal Credit (New Claims & Appointments) (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Social Fund (this is a call forwarding service) 0843 507 2918
Calls cost 7p per minute plus your network access charge
Maternity Allowance (this is a call forwarding service) 0843 507 2914
Calls cost 7p per minute plus your network access charge
Personal Independence Payment (this is a call forwarding service) 0903 871 2350
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
National Insurance Number helpline (this is a call forwarding service) 0903 871 2359
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge.
Budgeting Advance (this is a call forwarding service) 0843 507 2300
Calls cost 7p per minute plus your network access charge
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge